First Line Support

Norteam AB · plný úvazek

Ranhammarsvägen 20H, Bromma, Švédsko

Do you want to be first on the ball when our customers need fast, reliable, and qualified help? As a First Line technician at Norteam, you'll be the first point of contact for end users across several different customers. You handle tickets, provide initial responses, and perform basic troubleshooting — and ensure that the right issues are escalated in a timely manner. The work takes place in our service desk with clear procedures, ticket categorization, and collaboration flows with customers and third parties. You'll have the opportunity to establish yourself in our internal, highly competent support organization. You work closely with others in first line, and have daily contact with second line, third line, and our operations organization. Here there's strong collaboration, rapid knowledge transfer, and a culture where everyone helps each other succeed. The team is known for its high technical level, strong cohesion, and for delivering service that earns us very high ratings from our customers. You're stepping into a dynamic and developing environment where you both contribute and grow. Your Mission Receive tickets via phone, email, chat, and ticket management system, and log, update, prioritize, and escalate as needed. Perform initial troubleshooting within Microsoft 365/Office, account management (e.g., lockouts/MFA), client and software issues, simple server-related incidents, and service disruptions. Configure and prepare computers with Intune for shipment to customer. Onboard users and devices in M365 We believe you Have approximately 1-3 years of experience from a service desk/helpdesk supporting various customers from a broad technical perspective. Are a technical generalist with the ability to contribute to many different issues. Are comfortable in the Microsoft 365 ecosystem (Outlook/Teams/SharePoint/OneDrive) and Entra ID/Azure AD, and have practical experience with device management and policies (configuration profiles, compliance, security, updates). Can prioritize smartly, document clearly, and provide a calm, instructive approach in every interaction. Are naturally service-oriented with a sense for quality and responsiveness in communication with both our customers and your internal colleagues. Speak and write Swedish and English fluently. Particularly Valuable Networking: basic troubleshooting of client networks, Wi-Fi/SSID, DNS/DHCP, printers; simple management of access points/firewall-related questions. Certifications such as MD-102 or MS-900. Working Hours and Weekends The role is based on regular office hours (08-17), but may also include scheduled weekend work in a rotating arrangement. It's not every weekend and not every other weekend, but sporadically according to plan with clear notice. Frequency and compensation will be specified in discussion before employment starts. Other Details Placement location is Stockholm, Bromma Work mostly from the office. Start as soon as possible What do we offer? A forward-thinking company that's growing with momentum - ambitious goals and strong commitment. A dynamic and developing environment with engaged colleagues. Group activities, competitions, and annual conference trips abroad. Own gym, wellness benefits, and generous social spaces at the office. Pension, parental benefits, and health insurance. Opportunity to make an impact and be part of our growth journey. Ready to take the next step? Submit your application or get in touch for a no-strings-attached conversation – we're always curious about new stars! Selection happens on an ongoing basis, so don't wait too long. For questions about Norteam or the role – contact David von Grothusen, Talent Acquisition Lead at Norteam, [email protected]. Welcome to Norteam – IT can be more! About Norteam Norteam is not just an IT company – we're a team of engaged people who are passionate about making a difference. With the Microsoft ecosystem as our foundation, we help businesses become smarter, more secure, and more sustainable. We have a culture where you can be yourself, grow, and have fun at work. Our vision is simple: IT can be more – and we live it every day. Norteam is one of Sweden's fastest-growing IT companies, a fact that brings natural challenges but also fantastic opportunities. All colleagues are key personnel in their respective roles, and you'll have great opportunities to develop both as a person and in your skills. With us, you get to be part of an exciting journey toward larger and more customers, toward more complex technology, and service delivery in an expanding number of technical domains. Do you want to take a central role in the journey together with all of us at Norteam?