First Line Support

Do you have a passion for service, administration, and problem-solving? Join the heart of our operations and make a difference every day by providing top-notch support to drivers and passengers. Are you our new star in the Service Center and First Line Support? Do you love service and enjoy helping people while having a technical interest? Do you want to work in a varied role where you combine customer contact, administration, and problem-solving? Then you might be the one we're looking for! We are now hiring a First Line Support specialist for our Service Center in Stockholm. In this role, you will be an important part of our operations and the first point of contact for our drivers and passengers. Through excellent service, dedication, and a solution-oriented approach, you will help them with both technical and administrative matters. About the Role As First Line Support, you will have a central function in our daily operations. You will work both at the reception desk and via phone and email, providing professional service and ensuring that incoming requests are handled efficiently and with high quality. Your main responsibilities will be to Provide first-line support regarding vehicle equipment, the driver app, and our digital services. Troubleshoot simple technical issues and escalate cases to the right department when needed. Receive and handle support requests via reception, phone, and email. Register, follow up on, and manage cases in our systems. Provide support and guidance to drivers and passengers on administrative matters and procedures. Book training sessions and inform about our services, processes, and procedures. Manage the sales and administration of work clothes, work equipment, and other materials. Contribute to a welcoming, professional, and well-organized reception. Who Are You? We are looking for someone who enjoys helping others and is driven by finding solutions. You are service-oriented, communicative, and able to handle multiple tasks simultaneously without compromising on quality or customer interaction. We believe you have High school education or equivalent. Experience in customer service, support, reception, or similar service roles. Good computer skills and an interest in technology and digital tools. Good administrative abilities and a structured work approach. Experience working with various administrative systems. Good knowledge of Swedish and English, both spoken and written. It is advantageous if you have experience from the transport or taxi industry, technical support, or helpdesk. Additionally, if you have excellent skills in Excel and are experienced with pivot tables, formulas, and data analysis, we see that as a great plus. What We Offer At our company, you will get a varied and developmental role where you make a difference for our drivers and passengers every day. You will be part of an engaged team where collaboration, service, and continuous improvement are in focus. A central role in an exciting and dynamic operation. Friendly colleagues and a helpful work environment. Opportunity to develop your knowledge in service, administration, and technical support. A job where you have significant responsibility and the opportunity to make an impact. The position is located at our Service Center in Stockholm. Working hours are Monday to Friday, 08:00-17:00, and the work is performed on-site at our premises. About Cabonline Cabonline is the leading taxi company in the Nordic region with approximately 2,200 affiliated taxi operators and approximately 4,000 vehicles in Sweden, Norway, and Finland. Within Cabonline are well-known brands such as Sverigetaxi, TaxiKurir, Taxi Skåne, TOPCAB, Umeå Taxi, Norgestaxi, Fixu Taxi, Kovanen, and Flygtaxi. Cabonline offers safe and accessible mobility for the public sector, businesses, and private travelers. The group has annual revenues of approximately 4.7 billion kronor and is the market leader in the taxi industry in the Nordic region. Apply Submit your application via TeamTailor. https://www.taxijobs-se.cabonline.com/jobs/8252552-first-line-support

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