SJR is now recruiting a Finnish-speaking Order Coordinator for our client, a leading global pharmaceutical company. This is a consulting assignment starting immediately and running for 11 months with the possibility of extension. The role is based onsite with a hybrid arrangement at our client's office in Solna.
About the Role
In this position, you will become an important part of the customer service organization and be responsible for ensuring a high level of service to customers, distributors, and internal stakeholders. You will work in an international environment with many contact points, with a focus on order management, customer communication, and coordination between different functions. This role suits you if you enjoy combining administration, problem-solving, and customer service in an operation where quality and accuracy are crucial.
Responsibilities
- Handle and administer incoming orders and ensure efficient order flow
- Follow up on deliveries and investigate discrepancies in inventory and transport
- Inform customers about delivery status, back orders, and any delays
- Handle complaints related to transport damage, inventory discrepancies, and incorrect deliveries
- Administer returns in accordance with applicable procedures and policies
- Ensure correct documentation in business systems and related processes
- Collaborate closely with the sales organization, marketing function, logistics, and other internal departments
- Develop and maintain good customer relationships
- Contribute to achieving and delivering agreed-upon service levels to customers and partners
- Participate in training and ongoing improvement and development work
Relevant Background
We are looking for someone with experience in customer service, order administration, logistics, or similar administrative roles. You are accustomed to working with various business and order systems and have good knowledge of the Microsoft Office suite. The role requires that you communicate fluently in Swedish and Finnish, both verbally and in writing, and have good English skills. It is an advantage if you have experience from an international organization or from operations where high demands are placed on service, quality, and delivery accuracy.
Personal Qualities
To succeed in this role, you are service-oriented, structured, and have a genuine customer focus. You enjoy working at a high pace where you need to prioritize between different tasks without compromising quality. As a person, you are solution-oriented, flexible, and like to take initiative when challenges arise.
You have good collaboration skills and enjoy working closely with both customers and colleagues. Furthermore, you are thorough, responsible, and actively contribute to a positive team spirit. Your ability to communicate clearly, build trust, and deliver excellent service will be critical to success in this role.
Application
We conduct interviews on an ongoing basis and the position may be filled before the application deadline has passed. The final application deadline is 2026-09-29.
We look forward to receiving your application!
Consultant at SJR
Working as a consultant at SJR means you become part of a dedicated organization with the expertise to provide you with perfect conditions to develop both within your professional role and on a personal level. You gain access to our extensive network of interesting companies and clients, giving you a unique opportunity to take your career to the next step.
At SJR, we care about our employees, and with us you get a long-term partner that provides you with security and support. We listen to your needs and you will have a close relationship with your consultant manager who will support you in your development.
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