Finnish-Speaking Customer Service Agent - Remote, Part-Time

___________________________________________________________________________________________ Join the journey with Jollyroom – the e-commerce company founded in 2010 that now dominates the Nordic market as the largest online store for children's and baby products. We strive to offer not just products, but a complete lifestyle experience for parents in Europe. With over 2 million satisfied customers and a selection that includes products for pregnant women, newborns, and children up to 12 years old, we are not just a store, we are a destination for families with children. We are passionate about making family life easier, more fun, and more inspiring by offering the best brands and the latest products. But we don't stop there - we are on a continuous journey to become the best in Europe. Our new headquarters, Campus Jollyroom just outside Gothenburg, is a place where innovation meets passion. Here is our large, modern office, state-of-the-art warehouse of 55,000 square meters, and a showroom that takes the customer experience to the next level. We believe in investing in our 400 employees, which is why we also have a well-equipped large staff gym on site to ensure our team is in top shape to meet our high goals. But it doesn't end there. With physical stores in Stockholm and Oslo, we are expanding our grip on the European market. We are not just in the game - we are here to win. And you can be part of this winning team. We are constantly looking for talents who share our passion and drive to make a difference. So if you are ready to be part of something big, if you are hungry for challenges and ready to take the next step in your career, then Jollyroom is the place for you. Do you speak fluent Finnish? Great – keep reading! As a Customer Service Agent, you will have the following responsibilities: - Help our customers via phone, email, and social media - Handle returns and complaints - Be part of an engaged team where we have fun at work! We are looking for you who: - Are a service hero and enjoy customer contact - Have experience from customer service or the service industry (McDonald's, retail, newspaper delivery – you know what it takes!) - Are computer-savvy and quick to learn new systems - Are driven by clear goals and like to reach them - Are organized and communicative - Have documented experience working remotely and reaching set goals - Speak and write fluent Swedish and Finnish - English in speech and writing is a requirement If you also have experience with SAP, consumer purchase law, or GDPR, we will be extra happy! This position is a temporary appointment based on business needs. Work can be scheduled on both weekdays and holidays. Benefits of working with us: Free access to new gym in Gothenburg Collective agreement for all employees Fantastic development opportunities Great opportunities to influence and take your own initiatives Wellness allowance Employee discounts Start: ImmediatelyScope: Part-time as neededPlacement: RemoteSelection: Ongoing Did you become even more curious about Jollyroom? Don't forget to follow us on LinkedIn and Instagram! At Jollyroom, we believe in developing and retaining our own talents. Last year we internally recruited 51% of all positions filled within the company. With us, you get a chance to grow and develop together with us. As part of ensuring high quality in our recruitment processes, we conduct tests, reference checks, and background screening. We do not accept applications via email, so please submit your application via our careers page. We kindly decline calls from recruitment and advertising providers at this time.

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