We specialize in staffing and consulting services in IT and technology – from promising talent and consultants with broad expertise to experienced specialists with deep technical knowledge.
For you as a candidate, we are a trusted partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with people at the center.
For our customers, it means we are a reliable provider that can quickly match the right expertise with the right need. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery.
Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.
Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their signed collective agreement with Unionen.
This IT support technician assignment requires you to speak and write fluent Finnish and Swedish. You will be offered varied work that requires commitment and initiative with high responsibility. Do you enjoy troubleshooting at both 1st and 2nd line level in a broad environment? Then this IT job is perfect for you!
At the customer, you will primarily support users via phone and email, but it can also be done physically on-site at the office. You help users with IT-related questions concerning their computers, equipment, phones, printers, and software.
As a consultant at Eccera, you receive a secure employment and accumulate valuable work experience on assignments with our customers. Your consulting manager will support your development as you continuously gain new experience and knowledge. An excellent opportunity to build a career.
Work tasks
Daily work includes using the Servicedesk Plus ticketing system, remote control of users' computers via the built-in Quick Assist function in Windows, account and group management via Active Directory – including cloud (Azure and Office 365 admin panels) – and remote management of servers using the ASG-Remote tool.
Your profile and qualifications
Requirements:
At least 1 year of experience as a 1st line IT support technician in Service Desk
Good knowledge of Active Directory and Azure Active Directory
Experience with remote troubleshooting
Experience with ticketing systems
Good phone skills
Good troubleshooting experience in a Windows and O365 environment
Fluent in Finnish and Swedish
Meritorious:
ITIL
Relevant IT education
As a person, you are outgoing and find it easy to collaborate with others. You focus on users and perform work with accuracy and good service as a matter of course. You are also accustomed to working independently and are goal-oriented.
We place great importance on your personal qualities.
What we offer
At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We believe our employees should continue to develop constantly. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your skills to the right assignment as you advance. We regularly organize exciting activities where you as a consultant have the opportunity to meet and socialize with your colleagues in fun and relaxed settings.We specialize in staffing and consulting services in IT and technology – from promising talent and consultants with broad expertise to experienced specialists with deep technical knowledge.
For you as a candidate, we are a trusted partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with people at the center.
For our customers, it means we are a reliable provider that can quickly match the right expertise with the right need. In addition to our own strong consulting…