About the position
Are you a service-oriented and meticulous person who is passionate about helping others? We are now looking for a structured and engaged employee for Customer Service on an assignment with a well-established company with offices in northern Stockholm.
In this role, you are responsible for the entire flow from incoming order inquiries to delivery, and you ensure a high level of service to both customers and internal departments. You need to have previous experience working in systems and be someone who is self-driven, moves work forward, and quickly learns new routines.
Responsibilities
Receive and process orders via email and phone
Handle delivery inquiries
Follow up and communicate regarding delivery changes
Invoicing, returns handling, and documentation
Collaboration with internal teams such as logistics, customer service, and sales
We are looking for you who
Have previous experience in order administration and customer contact
Are self-driven, solution-oriented, and take personal responsibility
Have good knowledge of SAP or similar systems
Have good computer skills and easily adapt to new business systems
Thrive in a role with a fast pace and varied tasks
About you
We see that you are a communicative team player with the ability to collaborate unpretentiously with both your team and other functions. You are engaged, driven, meticulous, and structured, and enjoy working both independently and together with others. You are clear in your communication and enjoy customer contact, where the phone is one of your important tools.
Requirements for the position: Fluent Swedish, Finnish, and English. Start date and scope
This is a consulting assignment, which means you will be employed by Hero during the assignment. The position is initially for 11 months with the possibility of extension. Start is immediate. You work full-time during office hours Monday–Friday.
For questions about the position and the process, feel free to contact:
Klara Andersson – [email protected]
We look forward to hearing from you!
Being a consultant at Hero – more than just an assignment
At Hero, you are never "just a consultant." You are an important part of our team – someone we trust, invest in, and build long-term relationships with. We believe in close dialogue, fair terms, and development that feels real.
When you work with us, you get security, freedom, and access to some of the most exciting assignments in the Stockholm area. But equally important: you get a partner who sees you, follows up, celebrates successes, and stands by you all the way.
We place great emphasis on matching the right person to the right assignment – not just based on competence, but also values, drives, and personality. Because when it clicks, that's when the magic happens.
Welcome to Hero!