Do you enjoy staying on top of things, helping people, and ensuring everything runs smoothly? Do you thrive in a role where no two days are the same and where you're the hub connecting people, facilities, and vendors? Then the Facility Helpdesk Employee role might be perfect for you. Here you'll combine service, administration, and problem-solving in an environment where you truly make a difference.
About the Position
Professionals Nord is seeking, in collaboration with Coor, a Facility Helpdesk Employee to work at their client site - Swedbank. This recruitment process is managed by Professionals Nord, and Coor requests that all questions regarding the position be directed to [email protected]
Responsibilities
As a Facility Helpdesk Employee, you'll be the first point of contact for fault reports related to Swedbank's facilities across Sweden. You'll handle everything from minor everyday issues to more complex or urgent situations, ensuring that cases are directed to the right person or vendor. You'll work at Swedbank's headquarters in Sundbyberg alongside a team that collaborates and supports one another.
Examples of responsibilities:
First line support for fault reports via phone and email
Manage and distribute incoming cases in the ticket management system
Coordinate vendors and subcontractors
Other administrative tasks
We're Looking for You If:
You have some form of experience in customer service, administration, or a similar role. It's a plus if you've previously worked as a Facility Helpdesk Employee, Facility Manager, or in facility-related service, but it's not a requirement. What's most important is that you're comfortable in an administrative role, proficient with computers, and able to express yourself clearly in writing.
We believe your personal qualities are crucial to how well you'll thrive in this role. You're service-oriented and communicative, and you enjoy having daily contact with many different people. At the same time, you're organized and thorough, which allows you to prioritize cases, follow up, and ensure everything is properly documented. Even when the pace picks up or urgent situations arise, you stay calm and maintain a solution-focused approach.
START: By agreement
SCOPE: Full-time
LOCATION: Sundbyberg
SELECTION: Ongoing
CONTACT: Alva Mohand
#customerservice #administrative #support #swedbank #coor #facility
Apply for this position below by filling in your information and attaching documents. Feel free to log in to "My Pages" after confirming your account to create your candidate profile, which increases your chances of landing your dream job! We review applications on an ongoing basis and may have moved forward with candidates before the ad closes. Unfortunately, we do not accept applications via email, but if you have questions about the position, feel free to contact me at [email protected]Do you enjoy staying on top of things, helping people, and ensuring everything runs smoothly? Do you thrive in a role where no two days are the same and where you're the hub connecting people, facilities, and vendors? Then the Facility Helpdesk Employee role might be perfect for you. Here you'll combine service, administration, and problem-solving in an environment where you truly make a difference.
About the Position
Professionals Nord is seeking, in collaboration with Coor, a Facility Helpdesk Employee to work at their client site - Swedbank. This recruitment process is managed by…