Part-Time Customer Service Position at Fitness24Seven

Fitness 24Seven AB · smluvní (DPP/DPČ)

Stora Södergatan 17, Lund, Švédsko

Are you a student looking for a flexible part-time job where you can help people, solve problems, and build valuable customer service experience? Then you could be our next Customer Service Advisor in Fitness24Seven's student pool! As a Customer Service Advisor, you'll help our members and colleagues every day via phone, chat, and email. No two days are the same. One moment you'll assist a member with their membership, the next you'll troubleshoot an app issue or support a gym with an administrative matter. Practical Information Employment Type: As-needed employment Location: Lund Who We're Looking For: The role suits you if you're studying or have another primary occupation Work Hours: Primarily weekdays around 4:30 PM–8:00 PM and weekends around 9:00 AM–6:00 PM Availability: We have the greatest need during the last week of each month and during December and January Number of Positions: Two Start Date: By agreement About the Role The role involves many customer touchpoints and a fast pace where you'll often handle multiple cases simultaneously. That's why it's perfect for you if you enjoy solving problems, communicating with people, and working across multiple systems at once. You'll be part of an engaged team where we help each other, share knowledge, and work together to create the best possible experience for our members. The role is flexible and designed for you if you're studying or have another primary occupation. Customer service is open Monday–Friday 8:00 AM–8:00 PM and weekends and holidays 9:00 AM–6:00 PM, with shifts scheduled within these hours. Shifts vary in length, from around three hours to full-day shifts. To be considered for the student pool, you need to be able to work an average of at least two shifts per week. There may be opportunities for more regular scheduling during certain periods. Example Work Tasks: Assist members via phone, chat, and email Find solutions to questions and problems in a professional and service-oriented manner Support our gyms and colleagues with member-related inquiries Work across multiple systems and conversations simultaneously Contribute ideas and initiatives that improve our member experience Who We Think You Are You're likely a student today seeking a part-time job you can combine with your studies over a longer period. You enjoy helping people, take responsibility for your tasks, and thrive in a role where both pace and service are important aspects of daily work. We believe you're a good fit if you: Have a genuine interest in service and people Express yourself well in both speech and writing in English and Swedish Are receptive and skilled at adapting your communication based on situation and person Enjoy working digitally and managing multiple tasks simultaneously Are quick at the keyboard and comfortable with different systems Are thorough, responsible, and solution-oriented Qualifications To be considered for the role, you must: Have very strong skills in Swedish and English, both spoken and written Be able to express yourself clearly, professionally, and in a service-oriented manner, both spoken and written Be available to work during our periods of greatest need, especially the last week of each month and during December and January Be able to work two shifts per week We'd also like to see: Previous experience in service, customer interaction, or customer support Good knowledge of Norwegian Experience working with phone, chat, or email as work tools Some of Our Benefits Free gym membership – With gold membership Discounted gym membership for a friend or family member Wellness allowance – In addition to your free gold membership Help others live healthier lives – Every day About Fitness24Seven Welcome to Fitness24Seven and to a career where you help make the world a healthier place. Today we have nearly 300 facilities in 5 countries across 3 continents, and we continue to grow. At Fitness24Seven, we're driven by our values that permeate the entire company: Long-term thinking: We make decisions with a focus on long-term health and sustainable development. On the customers' terms: We exist for our members and create fitness on their terms. Learning organization: We develop by learning from each other, sharing knowledge, and daring to try new things. Cooperation makes the team: We believe in the strength of teamwork and reach our goals together. Social responsibility: We actively work with CSR and collaborate with organizations such as SOS Children's Villages and Esperanca Foundation in Colombia to make a difference for people in need, both locally and globally. Do you want to help create a healthier society while developing with us? Then you'll thrive here! Apply now and become part of our team! We conduct ongoing selection, and the position may be filled before the final application deadline, so apply today! Contact If you have questions about the position or the recruitment process, please feel free to contact the recruiting manager at [email protected]. We conduct background checks in open registers when hiring new staff.