Experienced IT Service Manager for Printing and Telephony at University of Gothenburg

Popis:

Experienced IT Service Manager with focus on printing and telephony The IT unit at University of Gothenburg is responsible for the university's shared IT services and supports operations with secure, efficient, and user-friendly solutions. We are now seeking an experienced IT Service Manager in a fixed-term position who can contribute to the IT unit within two mission-critical service areas: printing and telephony. The role involves broad responsibility for driving development, vendor management, financial monitoring, and administration of printing and telephony services used by large parts of the university. In the near term, we also face major procurements that require relevant recent experience in procurement as well as current expertise in printing and telephony IT services. Work Tasks WHAT YOU WILL DO WITH US As an experienced IT Service Manager, you are responsible for ensuring stable, cost-effective, and user-friendly service delivery within printing and telephony. You work both operationally and strategically, with close contact with vendors, internal support functions, business representatives, and other parts of the IT unit. Your work tasks include, among other things: monitoring vendors, contracts, delivery quality, and invoicing reviewing monthly invoices and ensuring billing occurs according to agreed terms preparing financial summaries, cost estimates, and supporting documentation for internal billing initiate and participate in procurements, contract extensions, and supplementary agreements in collaboration with the procurement unit act as project manager or sub-project manager when implementing new contracts, changes, or technical solutions plan and hold regular alignment meetings with vendors and internal stakeholders coordinate support flows between the Service Desk, local IT support, third-line support from vendors, and other internal service functions cooperate with other academic institutions and external actors regarding work methods, solutions, and development within the field. Within telephony, you are also responsible for subscription management procedures, documentation for internal billing, and ongoing dialogue with vendors, switchboard operators, telephony coordinators, the Service Desk, and other stakeholders. Within printing, you are responsible for producing reports, managing internal billing, maintaining asset registers, managing changes in the printer fleet, setting up payment solutions for different types of printing, handling support requests related to payments, and collaborating with operations technicians, internal service teams, and approximately 150 printer administrators in the organization. Qualifications MORE ABOUT YOU We place great importance on personal qualities and are looking for someone who is structured, responsible, and confident in driving issues forward even when multiple parties are involved to achieve results. You have good collaboration skills and can build trusting relationships with vendors, colleagues, and business representatives. You are analytical and quality-conscious, with the ability to see both details and the bigger picture. You thrive in a role where technology, economics, contracts, support, and business dialogue meet. Since the services have many users, it is important that you have a service-oriented approach and can translate business needs into clear requirements, procedures, and improvements in the form of flexible and standardized IT solutions that support digitalization. You have a good understanding of the connection between technology, business needs, economics, contracts, and user support. You work independently, take responsibility for the whole, and are simultaneously responsive to business needs. To succeed in the role, you need to have the following qualifications: relevant post-secondary or higher education in IT or other education that the employer deems equivalent five years of documented experience in systems and service management in large and complex organizations documented relevant experience within the last five years in procuring and implementing new organization-wide IT agreements in large and complex organizations documented qualified multi-year experience (approximately 3 years) working with printing services/print management solutions based on Follow-me principles in large and complex organizations within the last five years. documented qualified multi-year experience (approximately 3 years) working with telephony and mobile telephony solutions, contact centers, telephone exchange solutions, and operator services in large and complex organizations within the last five years. experience leading and coordinating support or service teams in complex service deliveries very good ability to express yourself in Swedish orally and in writing good ability to express yourself in English orally and in writing. It is meritorious if you have experience in: ITIL, PM3, or other established models for service or systems management financial monitoring, internal billing, or cost allocation within IT services working in the university or higher education sector, public sector payment flows or payment services linked to user services within printing services Employment The employment is a fixed-term position extending until 2027-07-31 on a full-time basis (100%) with placement at the Digital Workplace section, IT unit. Start date 2026-09-01 or by agreement. Your job title will be IT Service Manager Contact Information for the Position If you have questions about the position, you are welcome to contact Zeljko Ergic, Section Head Digital Workplace, phone 031-786 3768, email mailto:[email protected] Application You apply for the position via University of Gothenburg's recruitment portal by clicking the "Apply" button. As an applicant, you are responsible for ensuring that your application is complete in accordance with the announcement and that it is submitted to the university by the final application deadline. Application must be received by: 2026-08-06 The University actively works for a work environment with equal conditions and values the qualities that diversity brings to operations. The University applies individual salary setting. According to the National Archives regulations, the University is obligated to retain application documents for two years after the appointment decision. If you as an applicant specifically request the return of your documents, they will be returned when the two years have elapsed; otherwise they will be discarded. To staffing and recruitment companies and to you as a seller: University of Gothenburg uses a procurement-based advertising agency in connection with recruitment of personnel. We politely but firmly decline direct contact from staffing and recruitment companies and sellers of job advertisements.Experienced IT Service Manager with focus on printing and telephony The IT unit at University of Gothenburg is responsible for the university's shared IT services and supports operations with secure, efficient, and user-friendly solutions. We are now seeking an experienced IT Service Manager in a fixed-term position who can contribute to the IT unit within two mission-critical service areas: printing and telephony. The role involves broad responsibility for driving development, vendor management, financial monitoring, and administration of printing and telephony services used by large parts…

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Göteborg

GPS

57.7119231, 11.9822532kopírovatotevřít v ▾

Email

Zobrazit e-mail

Telefon

Zobrazit telefon

Zobrazení

2

Publikováno

9. 7. 2026

Upraveno

3. 8. 2026

Parametry