Unit Manager Service Center

Järfälla kommun · plný úvazek

JÄRFÄLLA , Švédsko

Do you want to lead and develop the service center of the future in Järfälla Municipality? Are you passionate about service, leadership, and operational development? Do you want to work with our team to create the best possible experience for residents, entrepreneurs, and visitors? Then you might be the manager we're looking for. As a unit manager, you will lead and develop our Service Center, Järfälla Municipality's common gateway for inquiries, service, and guidance. You will be part of the Communications Department with the Communications Manager as your direct supervisor. The Communications Unit is also part of the same department. 1 position(s). RESPONSIBILITIES As unit manager for the Service Center, you will have overall responsibility for operations, finances, work environment, and 22 employees. You will lead the work of serving residents and businesses via telephone, email, digital services, and in-person visits, with a constant focus on development and service. You will be supported in your work by an assistant unit manager. In this role, you are responsible for, among other things: • Leading, coaching, and developing employees in their daily work. • Ensuring that the Service Center delivers high quality and good accessibility. • Driving the development of working methods, processes, and digital solutions. • Monitoring goals, key metrics, and operational results. • Managing budget, personnel, and work environment. • Collaborating with municipal operations to develop service and focus on residents. • Through environmental scanning and networking, acquiring knowledge that can develop the municipality's services. • Working on improvements and efficiency measures based on changes in the external environment and changing needs internally and externally. • Contributing to municipal development through a clear service perspective. You will be part of the management group and have an important role in developing the municipality's service offerings. (If you are reading this on LinkedIn, click the apply button to proceed to the application form and the full job posting). QUALIFICATIONS You have relevant university education or other training and experience that the employer considers equivalent. You also have: • Several years of management or leadership experience with personnel responsibility. • Worked both strategically and operationally for several years in service operations, contact centers, or customer service. • Documented experience with operational development and change management. • Experience with budget and results responsibility. • Experience leading and developing teams toward established goals. It is advantageous if you have: • Worked in the public sector, preferably in municipal operations. • Been a manager of service operations, contact centers, or customer service. • Driven digitalization, development of service processes, and implementation of new working methods. • Worked with case management and telephone systems, as well as their development. • Analyzed customer surveys and communicated the results to relevant operations. Who are you? You are a confident, present, and inclusive leader who creates engagement, joy in work, and a strong team spirit in your work group. You have a strong service focus, excellent collaboration skills, and are driven by improving operations and creating value for residents and employees. You are comfortable making both quick and long-term decisions, value participation, and have a humble approach to leadership. You are also analytical, structured, and have the ability to turn ideas into concrete results. You speak and write Swedish fluently, but are also comfortable with English in speech and writing. We offer A developmental leadership assignment where you get the opportunity to influence how the municipality meets residents, entrepreneurs, and visitors. Together we create a service that is accessible, professional, and future-proof. Employment form: Permanent employment. Duration: Permanent. Järfälla Municipality is an employer that invests in its employees and offers good opportunities for development and career paths. You can exchange vacation days and receive wellness allowance and other great benefits. Our office is centrally located in Jakobsberg Center. It is easy to get there by public transportation; for example, it takes 20 minutes by commuter train from Stockholm Central Station. Read more about what it's like to work with us at https://www.jarfalla.se/jobbaijarfalla This position is a permanent employment with start date according to agreement. Personality tests may be included as part of the recruitment process. We look forward to receiving your application with CV and cover letter by September 7. If you have questions about the position or Järfälla Municipality, you are welcome to contact Communications Manager Sofia Oliv. We decline all offers of advertising and recruitment assistance in connection with this job posting.