Unit Manager for Contact and Service Center

Sigtuna kommun · plný úvazek

Märsta, Švédsko

Sigtuna Municipality is a place of great diversity. Here you'll find a vibrant countryside, a small town, and an international airport. A rich cultural heritage and cultural diversity. A proud history and ambitious plans for the future. Perhaps that's why the drive to grow, change, and develop is so strong. It's also why it's so exciting to work here. With us, you become part of an unpretentious and innovative culture where we support each other and leverage each other's knowledge, differences, and experiences. The work is often varied, sometimes challenging, but always meaningful. Welcome! The Municipal Executive Office focuses on the development of all of Sigtuna Municipality. We lead, coordinate, and drive cross-municipal initiatives in areas such as digitalization, communication, business development, security, and service. Our mission is to create favorable conditions for the municipality's operations and contribute to simpler and better service for residents and businesses. 1 position(s). JOB RESPONSIBILITIES At the Municipal Executive Office, we have our Contact and Service Unit, which consists of two operations: a contact center and internal service. Here we meet residents, businesses, colleagues, and visitors with high accessibility, commitment, and good service regardless of whether the contact occurs via phone, email, digital channels, or in person. We're now looking for someone who wants to drive forward and shape the service organization of the future. As a unit manager, you'll have overall responsibility for operations, finances, work environment, and staff. Together with your employees and in close collaboration with the municipality's other operations, you lead and innovate the unit, both strategically and operationally. With us, you'll have the opportunity to make a real difference and help create the vision for what future municipal service should look like. The Contact and Service Unit plays a key role in the municipality's continued development, where service, digitalization, and innovation go hand in hand. You will, among other things: • lead and accelerate the development of the Contact and Service Unit • create a culture characterized by service, quality, and a continuous drive for improvement • drive the development of the municipality's resident services, contact channels, and internal service in the municipal building • develop and implement digital service, AI support, and smart working methods • optimize accessibility and good service to residents and businesses • work with follow-up, analysis, and continuous quality development • contribute to the Municipal Executive Office's shared development QUALIFICATIONS We're looking for someone with: • experience in a formal management role with responsibility for personnel, operations, budget, and work environment • experience leading service or customer-oriented operations, such as a contact center, customer service, or similar work • experience supporting employees in service and communication in various types of meetings and conversations • experience driving change management and operational development It's also an advantage if you have: • good understanding of digitalization and how new technology, such as AI, can develop service and working methods • experience in a management or leadership role in municipal or other public operations • education in conversation methodology or professional service delivery We're looking for someone who is a confident and engaging leader with the ability to see opportunities, take initiative, and turn ideas into development. You are organized and experienced in driving change, while also being solution-oriented and seeing opportunities even when circumstances change. You have the ability to combine a strategic perspective with present and coaching leadership. You build good relationships, collaborate across organizational boundaries, and have a strong focus on residents' needs. We warmly welcome your application and look forward to having you be part of our work developing the service organization of the future! Employment type: Permanent employment. Duration: Permanent. You can easily submit your application by attaching your CV and answering a few selection questions related to this position. However, we ask that you do not attach a personal letter. During the recruitment process, tests and work trials may occur. Additionally, financial and legal background checks will be conducted on the final candidate as part of Sigtuna Municipality's security and safety efforts. If you become our final candidate, you will receive more information and the check will of course be done with your consent. As an employee of Sigtuna Municipality, you'll have access to a range of benefits, including automatic membership in the Staff Club where you can participate in various activities. Feel free to learn more about our other benefits and what it's like to work at Sigtuna Municipality! https://www.sigtuna.se/naringsliv-och-arbete/jobba-hos-oss.html We decline offers of advertising and recruitment assistance.