Elgiganten Uppsala Boländerna seeking Customer Experience Manager

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Elgiganten is Sweden's leading retailer of home electronics, white goods, and kitchens. We currently employ approximately 3,400 people and operate a total of 168 Phonehouse stores and warehouses across the country. As an employee at Elgiganten, you are part of something much larger, with the business comprising several important functions such as warehouses, stores, e-commerce, a Nordic central warehouse, and customer service. Join us and be part of our success! Do you love contributing to a fantastic customer experience and leading others? We are now seeking a customer service-driven Customer Experience Manager with leadership skills and a strong desire to continuously develop yourself and others. Working at Elgiganten is fun, challenging, and fast-paced. It is not just our shared interest in what we sell that binds us together. Here you will find people — each with a passion for electronics and a genuine desire to help others discover the joy in the magical world of technology. Your main task as Customer Experience Manager is to be present in daily operations with a focus on delivering good service, ensuring customers receive the right solutions for their needs, minimizing wait times, and maintaining high store standards, while you develop, follow up, and coach your employees. You are part of the store's local management team and, in addition to personnel responsibility for your team, you share responsibility with other management group members for the overall operations and store results. Your Role as Customer Experience Manager For you, employees and customers are what matter most. At the same time, you deliver strong results by optimizing and monitoring daily operations to ensure customer-friendliness and efficiency. You hold overall responsibility for your areas of responsibility, employees, customers, and results. As a Customer Experience Manager, you lead by developing and coaching your employees to consistently deliver a fantastic customer experience across all areas of the role, including customer satisfaction, financial controls, technical support, and merchandising. You are also responsible for recruiting, onboarding, and developing your team and ensuring daily operations by leading and planning the business. You will work closely with and alongside your employees and be an important role model in the store. Who Are You? As a Customer Experience Manager at Elgiganten, your personal qualities and motivation are what matter most. You love developing yourself, developing others, establishing and achieving your goals, and having fun while doing it! We can see that you: - Have strong communication and leadership skills - Can create and maintain a team culture characterized by collaboration and workplace joy - Are business-oriented and results-driven with the customer in focus - Are detail-oriented and have the ability to create structure - Are engaged, responsible, and have a willingness to do your best - Are proactive and solution-oriented The role as Customer Experience Manager requires at least 3 years of experience in customer service and understanding of operations and management in a retail chain. You have sales experience with strong results, are accustomed to taking professional responsibility, and are customer-focused as a person. Who Are We? Our culture is important to us and our values permeate everything we do. We are now seeking a colleague who wants to become part of our community and, just like us, is driven by and shares our values: Win Together, Play Together, Grow Together, and be Different Together. At Elgiganten, we believe that our differences make us stronger and our cohesion is a strength. Here work driven people with a great interest in both our customers and each other. Those who see opportunities, like rapid change, and are motivated by contributing to positive results tend to thrive with us. These are people with energy who have the ability to naturally take initiative and who want to develop. Development at Us Our goal is to become the industry's best employer and we believe we will achieve this, among other things, through our good leadership. At Elgiganten, a good leader creates engagement, workplace joy, and motivated employees. Development and internal training are something we have chosen to invest in, including training in product knowledge, customer interactions, and leadership training. Elgiganten offers: - Contractual salary and pension - Generous bonus agreement - Benefits including fitness and employee discounts - Internal training programs for employees and leaders - Good career opportunities Other Information Employment type: Permanent position with initial probation period Scope: 100%. Working hours include evenings and weekends Start date: By agreement Application deadline: August 31, 2026 Feel free to watch our interview to learn more about the role! -> At Elgiganten, we strive for diversity and therefore welcome all applicants, regardless of gender, age, or ethnic background. Please note that we use tests and background checks as part of the recruitment process. We look forward to your application! Register your CV and apply for the position by clicking the link.Elgiganten is Sweden's leading retailer of home electronics, white goods, and kitchens. We currently employ approximately 3,400 people and operate a total of 168 Phonehouse stores and warehouses across the country. As an employee at Elgiganten, you are part of something much larger, with the business comprising several important functions such as warehouses, stores, e-commerce, a Nordic central warehouse, and customer service. Join us and be part of our success! Do you love contributing to a fantastic customer experience and leading others? We are now seeking a customer service-driven…

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Uppsala

Adresa

Verkstadsgatan 12

GPS

59.849562106068, 17.683417260843kopírovatotevřít v ▾

Email

Zobrazit e-mail

Zobrazení

2

Publikováno

23. 6. 2026

Upraveno

5. 8. 2026

Poloha

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