Elgiganten Umeå Seeking Service Advisor

Elgiganten is Sweden's leading retailer of home electronics, appliances, and kitchens. We currently employ approximately 3,400 people and operate a total of 167 Phonehouse stores and warehouses throughout the country. As an employee at Elgiganten, you are part of something much larger, with operations spanning multiple critical functions including warehouses, retail stores, e-commerce, Nordic central distribution, and customer service. Join us and be part of our success! Do you love contributing to an exceptional customer experience? We are now seeking a Service Advisor who delivers world-class service and is passionate about taking care of our customers in the best possible way! Working at Elgiganten is fun, challenging, and fast-paced. It's not just our shared passion for what we sell that binds us together. Here you'll find people with a genuine desire to help others discover the joy in the magical world of technology. In this specific role, you'll also have the opportunity to positively influence how our customers perceive us. Your Role as Service Advisor As a Service Advisor, you'll work within Operations, which includes cashier, warehouse, support, and merchandising. It's a varied role where you'll handle multiple tasks and make a real difference as an important part of our success. A large part of your day involves creating the best possible customer experience—you're simply a star at customer care. In addition to being responsible for processing payments, assisting with service requests, product logistics, and warranty issues, you'll also ensure it's easy for our customers to shop and that they leave with the right product. By optimizing the shopping experience in the warehouse and ensuring satisfied customers, we achieve our goals. The ability to solve problems on the path to success is another crucial part of the role. You'll receive foundational knowledge in all areas of Operations, giving you great flexibility in your daily work. Who Are You? As a Service Advisor at Elgiganten, your personal qualities and motivation are what matter most. You love meeting customers and achieving your goals, and of course, you have fun doing it! We believe you: Always keep the customer in focus and are driven by providing personalized service to every visitor Have a genuine passion for service and love working with people Learn easily and have a desire to develop Are engaged, take responsibility, and are committed to doing your best Appreciate order and organization and enjoy creating structure An interest in the products and services we sell is a major advantage, but during your introduction, we'll provide you with the knowledge and training required for the role to ensure you succeed and thrive with us. Who Are We? Our culture is important to us, and our values guide everything we do. We're now seeking a colleague who wants to become part of our community and, like us, is driven by and shares our values: Win Together, Play Together, Grow Together, and be Different Together. At Elgiganten, we believe our differences make us stronger, and our cohesion is our strength. Driven individuals with great interest in both our customers and each other work here. Those who see opportunities, enjoy rapid change, and are motivated to contribute to positive results typically thrive with us. These are people with energy who naturally take initiative and want to develop. Development at Elgiganten Our goal is to become the industry's best employer, and we believe we'll achieve this through strong leadership. At Elgiganten, good leaders create engagement, job satisfaction, and motivated employees. Development and internal training are areas in which we've chosen to invest, including training in product knowledge, customer interactions, and leadership programs. Elgiganten Offers Contractual salary and pension Generous bonus agreement Wellness and employee purchase benefits Internal training programs for employees and managers Excellent career opportunities Additional Information Employment Type: Permanent position with an initial probationary period Scope: 60%. Work hours include evenings and weekends Start Date: By agreement Application Deadline: 2026-09-30 At Elgiganten, we strive for diversity and therefore welcome all applicants, regardless of gender, age, or ethnic background. Please note that we use tests and background checks as part of our recruitment process. We look forward to your application! Register your CV and apply for the position by clicking the link.

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