We specialize in staffing and consulting services in IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep expertise.
For you as a candidate, we are a reliable partner that offers exciting assignments, personal development and close contact with our advisors. We ensure that you get the right assignment for your skills and ambitions – always with people at the center.
For our customers, it means that we are a reliable supplier that can quickly match the right skills with the right needs. In addition to our own strong consulting organization, we also have an extended partner network, which means we can offer even greater flexibility and breadth in our delivery.
Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.
Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö and Linköping. We are a member of Almega Kompetensföretagen and follow their signed collective agreement with Unionen.
Eccera continues to grow in Gävle and its surrounding areas, and we are now seeking several IT support technicians for upcoming and ongoing assignments with some of our customers.
Are you at the beginning of your IT career or do you already have support experience and want to take the next step? With us, you get the opportunity to work in varying environments, build on your skills and develop together with an engaged team.
As a consultant at Eccera, you get secure employment and accumulate valuable work experience on assignments with our customers. Your consultant manager supports you in your development where you continually add new experiences and knowledge. An excellent opportunity to build a career.
Your tasks
As an IT support technician, you work with helping users in their daily IT-related challenges.
The role may vary depending on the assignment, but common tasks include:
Handle incoming tickets via phone, email and ticket management systems
Troubleshoot problems in Windows environment and various applications
Administer user accounts and permissions in, for example, Active Directory
Work in Microsoft 365 environments (Outlook, Teams, etc.)
Provide pedagogical support and guidance to users
Participate in improvement work and contribute to a stable IT environment
Assignments can be both onsite and at a service desk depending on the customer.
Your profile
We are looking for you who have a genuine interest in IT and who are motivated by helping others. You are service-oriented, pedagogical and have a professional approach in contact with users. As a person, you are curious, solution-oriented and enjoy a role where you take responsibility for your tickets while collaborating with colleagues. You have good communication skills and can adapt the way you explain technology depending on your audience.
Requirements:
Approximately 1 year of IT support experience
Good knowledge of Windows and Microsoft 365
Experience troubleshooting in client environments
Fluent Swedish, spoken and written
Meritorious:
Knowledge of Active Directory, Azure AD or Intune
Experience working in a service desk or onsite support
Experience with ticket management systems (e.g., ServiceNow, Efecte or similar)
What we offer
At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop at all times. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your skills to the right assignments as you advance.We specialize in staffing and consulting services in IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep expertise.
For you as a candidate, we are a reliable partner that offers exciting assignments, personal development and close contact with our advisors. We ensure that you get the right assignment for your skills and ambitions – always with people at the center.
For our customers, it means that we are a reliable supplier that can quickly match the right skills with the right needs. In addition to our own strong consulting…