Operations Manager - Facilities Services

Lund University was founded in 1666 and is consistently ranked among the world's leading academic institutions. With approximately 46,000 students and 8,500 employees across Lund, Helsingborg, and Malmö, we are united in our commitment to understanding, explaining, and improving our world and people's conditions. About the Workplace This position is placed within the Facilities Services department, which provides cleaning and custodial services. Leadership in the section is based on trust, with management and operational support centrally located in Lund. Our staff are distributed across various buildings in Malmö, Lund, Helsingborg, and Ljungbyhed. The role involves coordinating daily operations and supporting the group managers with operational matters. Operations in Transition LU Service is undergoing a transformation to better meet our clients' service needs, with the goal of becoming a comprehensive FM organization. The Operations Manager Role Are you a logistics and staffing expert with a passion for facilities management? Then we're looking for you. About the Role Would you like to play a key role in creating a smooth daily operation for 170 employees? As an Operations Manager in Facilities Services, you'll be the hub of our daily operations. Your primary task is to keep the operational "puzzle" together. You ensure the right person is in the right place, maintain quality at the highest level, and provide the technical support our staff need in the field. This is a newly created role designed to support our six group managers. This means you focus entirely on operations, while the group managers retain formal responsibility for personnel, workplace environment, and budgets. Working with the group managers, you'll be their right hand in daily operations. Your Main Responsibilities Staffing Planning: Handle daily vacancies, sick leave, and coordinate vacation scheduling. Quality Assurance: Conduct and follow up on quality inspections, manage discrepancies and incident reports. Operational Support: Provide practical and technical assistance to staff (e.g., equipment handling and method selection). Coordination: Be the natural link between the group managers' planning and practical execution at our facilities. About You To succeed as an Operations Manager, you are motivated by making things happen and seeing the bigger picture in a complex work environment. You are a natural problem-solver who stays calm and logical even when circumstances change with short notice. We place great importance on your personal qualities. As we navigate an exciting transition toward increased trust and new ways of working, we're looking for someone who shares our values of collaboration and confidence. You are communicative and attentive. You have strong social skills and can adapt your communication to different situations and people. You build bridges between the group managers' strategies and staff's practical daily work. You take responsibility and are self-driven. You thrive working within defined parameters where you have the authority to make quick operational decisions to make the puzzle fit together. Qualifications Requirements for Employment Several years of professional facilities management experience with strong knowledge of cleaning methods, chemistry, and machinery, as well as window cleaning and floor care Several years of experience with operational planning, scheduling, and logistics Several years of experience with quality control and experience following up on discrepancies Good digital proficiency and experience working in various IT systems Swedish and English, spoken and written Secondary education Driver's License Category B Meritorious Experience working in a politically governed organization or public sector Experience introducing new employees or temporary staff to practical work tasks Strong knowledge of workplace safety regulations in Facilities Management What We Offer We offer a dynamic role where you can help shape a new function in our organization. You'll become part of an evolving operation where your work makes a direct difference for both group managers' and staff's work environment, as well as our clients' experience. Lund University is a state agency, which means you receive special benefits, generous vacation, and favorable occupational pension. LU Service has a culture of trust and a flat organizational structure. We work as a team that together solves clients' needs in the best way. We offer flexible working hours. Read more on the university's website about working for us: Jobba hos oss Other Information We are offering 1 position. Employment is permanent with a position of 100% starting November 1, 2026 or by agreement. A probationary period will apply. The University applies individual salary setting. Please state your salary expectations in your application. Applications are submitted through the university's recruitment system and must include a CV. A personal letter is optional but may describe your motivation, relevant experience, and any references. We welcome your application! LU Service is a section within the university's central administration and offers both services and products to the university's operations, including facilities cleaning, custodial services, reception, printing, mail, parking, university shop, conference services, and housing. LU Service has approximately 240 employees. We decline all contacts from advertising sales companies, recruitment and staffing agencies due to state procurement regulations.

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