Operations Coordinator HVAC | Enerco | Stockholm

Are you technically skilled, organized, and service-oriented? Do you have experience with water/sewage systems, operations, and maintenance, and thrive in a role where you need to prioritize, solve problems, and maintain close customer contact? Then this could be the right opportunity for you! About the Position We are seeking an Operations Coordinator for our client Enerco with placement in Ulvsunda. This is an important and coordinating role where you become a central point of contact between private customers, internal functions, and the technicians who perform the work. You will work with incoming customer inquiries from private customers. Reception takes the customer's initial contact and forwards the information to you. You are then responsible for understanding the problem, following up with the customer, and assessing how the case should be handled. Cases can involve, for example, sewage blockages, broken or cracked pipes, renovations where water needs to be shut off, or the need to send out plumbers/HVAC technicians or technicians with cameras for inspection. Therefore, you need to have a basic understanding of HVAC and water/sewage systems to ask the right questions, understand the customer's problem, and ensure the correct action is taken. The role is largely administrative and coordinating, but with a clear technical focus. You need to be able to make assessments, prioritize between different types of cases, and keep the customer at the center of focus. You will primarily work in the systems Cityworks and Artwise, along with an additional system. The role also involves billing private customers, which is why an understanding of economics and good IT skills are valuable. There are three different areas/roles within the function that staff rotate between week by week. The role is complex and requires you to quickly understand the organization's working methods and make well-founded prioritizations. Your Tasks: Receive and follow up on incoming customer inquiries Contact the customer to confirm receipt of the case and create a clear picture of the problem Assess and prioritize cases based on priority levels 1–3 Determine what type of action is required Coordinate, for example, plumbers, HVAC technicians, or camera inspections Handle cases involving, for example, sewage blockages, pipe damage, and water shut-offs Document and follow up on cases in Cityworks, Artwise, and other IT systems Maintain ongoing contact with private customers via phone and in writing Handle billing to private customers Collaborate with the operations and maintenance organization Prioritize and structure work when multiple cases come in simultaneously Contribute to ensuring customers receive the right help in the right place at the right time About You We are looking for someone who is pragmatic, thorough, and solution-oriented and who thrives with taking responsibility. You need to find it easy to communicate with people while also being able to make technical assessments and prioritize when the situation requires it. Since the role involves many simultaneous cases, it is important that you are organized, structured, and skilled at prioritizing. You also need to be confident in making decisions and willing to take responsibility for your assessments. We would like you to have experience from the water/sewage industry and operations and maintenance work, but above all, we are looking for the right person for a long-term solution. Required Qualifications 3-year upper secondary education At least 3 years of experience from the water/sewage industry At least 3 years of experience in operations and maintenance work At least 3 years of experience with customer contact via phone and in writing Good IT and computer skills Experience with GIS/geographic information systems maps Good communication skills in Swedish and English, both spoken and written Basic HVAC competence and understanding of water/sewage-related problems Meritorious Billing experience Experience with economics and customer billing Experience with Cityworks and/or Artwise Experience from a coordinating or administrative role in the water/sewage sector Technical or engineering-focused education Other Information Placement: Ulvsunda, Stockholm Working Hours: Monday–Thursday 07:30–16:00, Friday 07:30–15:30 Scope: Full-time Assignment: 24 months or longer Start: Immediately Work Location: 100% office-based Number of Positions: 2 people, where one person initially starts for training Since the role is complex and training occurs one person at a time, we are looking for someone interested in a long-term opportunity and who wants to become an important part of the operation. About Lernia Lernia is one of Sweden's leading staffing and recruitment companies and operates throughout the country. With our extensive network, we offer exciting jobs with attractive employers and brands that help you develop your skills and career, both long-term and short-term. How to Apply To apply for the position, scroll down to the application form below. Selection and interviews are ongoing, so submit your application today! If you have any questions, please contact the responsible recruiter at [email protected] Background Check For certain positions, a background check is part of the recruitment process. If you proceed in the process, you will need to verify your identity via BankID before the check is conducted.

Zeptej se AI

Časté otázky k tomuto inzerátu — otevře tvoji AI s připraveným promptem včetně odkazu na inzerát.

• Je mzda v této pracovní nabídce konkurenceschopná pro tuto pozici a lokalitu?
  Otevřít v
• Na co se mám zeptat na pohovoru na tuto pozici?
  Otevřít v
• Jaké dovednosti mám vyzdvihnout v odpovědi na tento inzerát?
  Otevřít v