Operations Manager - Hotel Receptionist

Do you want to work in a personal and vibrant hotel environment? Hotel Vanilla is a centrally located hotel in Gothenburg with a focus on personalized service and a welcoming atmosphere. We offer accommodations in a unique setting and always strive to give our guests a warm and professional reception. With us, the distance between colleagues, decision-making, and guests is short - and every team member is an important part of the whole. We are in an exciting development phase for both the hotel and bar, and we are looking for a key person who wants to take responsibility for the daily operations of the hotel and help us develop the business operationally. You will work primarily at the reception and be part of daily operations. In addition to reception work, you are responsible for ensuring that operational operations run smoothly, that routines are followed, and that reception, breakfast, and housekeeping collaborate to maintain a high and consistent quality. This role is perfect for you if you enjoy taking responsibility, creating structure, and making things work. You must have several years of work experience in the industry for this position. Key Responsibilities Work operationally at the reception with check-ins, check-outs, bookings, and guest service. Plan and follow up on daily operations together with reception, breakfast, and housekeeping staff. Ensure that routines are followed and that work maintains high quality. Plan staffing and scheduling and handle changes due to, for example, illness. Responsible for ordering breakfast supplies, consumables, and other purchases related to daily operations. Identify problems and find solutions before they impact operations. Contribute to developing routines and working methods. We are looking for someone who has several years of experience in the hotel industry and is driven to create a really great experience for guests is self-motivated and enjoys taking responsibility and is motivated by making operations function better dares to make independent decisions and takes initiative is flexible and sees it as obvious to help where needed is solution-oriented and has a practical approach is organized, orderly, and has good planning skills works well in collaboration and creates engagement and makes colleagues enjoy their work is clear in communication and dares to follow up when something needs improvement has strong service awareness and professional conduct thrive in a fast-paced environment where tasks vary What We Offer We are a small hotel where decision-making processes are short and where your ideas make a difference. With us, you won't be a cog in a large machine – you become a key person in the operation. You receive great trust, the opportunity to influence how we work, and the freedom to develop routines and working methods when you see that something can be done better. The position is 90% and involves working every other weekend, but we are open to other arrangements. The role requires flexibility and commitment to daily operations, which means that certain matters may need to be handled outside regular working hours according to agreed planning. We welcome your application! We review applications on an ongoing basis.

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