DHL Freight is Hiring: Customer Service Representative for Our Backline Team

DHL Freight (Sweden) AB · plný úvazek

Växjö, Švédsko

At DHL, we work to make our customers' daily operations run smoothly. As one of the world's leading companies in logistics, we ensure our customers receive the delivery of goods and materials they need. Without transportation, society stands still – we have an important mission: Connect people, improve lives. As an employee with us, you are an important key player. DHL Freight's Customer Service in Växjö is responsible for all customer service related to our domestic products. We are approximately 140 employees working at Smedjegatan 12. We handle inquiries concerning before, during, and after transport via phone, email, and chat from customers and recipients located throughout Sweden. For us, availability and customer service are important so we can deliver a positive customer experience. Therefore, customer focus and your engagement as an employee are extremely important to us! Would you like to be part of this? Right now we are seeking employees for our Backline department, where we have 21 people on the team. We have a workplace where you get the opportunity to grow together with your department and our entire customer service. We have a strong team spirit where we help and support each other. We want to have fun together, reach our goals, help our customers grow with us, and celebrate our successes. For us, employee engagement is crucial to our success. Tasks and Responsibilities In this developing and varied role, you are an important part of Customer Service's Backline function. You are responsible for handling complex cases and providing professional support to customers, colleagues, and internal interfaces within DHL Freight. Your tasks include, among others: Handle and investigate various types of customer cases and inquiries. Provide feedback and support to customers, colleagues, and internal partners. Function as a support resource for other teams within Customer Service. Serve as a central point of contact between Customer Service and other parts of the DHL Freight organization. Collaborate closely with other functions to ensure efficient processes and high customer satisfaction. Contribute to continuous improvements by identifying development opportunities and sharing knowledge within the organization. Work in multiple systems simultaneously and use phone, email, and other digital tools as natural work tools. The role involves daily contact with both customers and colleagues and requires close collaboration with other functions within Customer Service and DHL Freight. Together we build strong relationships and drive development forward to create even better customer and employee experiences. Who Are You? We are looking for someone with a positive, solution-oriented, and flexible approach. You take responsibility for your work, enjoy working both independently and with others, and actively contribute to good teamwork. You are used to handling multiple tasks in parallel and work in a structured, efficient, and thorough manner, even when the pace is high. To succeed in this role, you have an analytical approach and enjoy solving challenges. You have the ability to see both the big picture and the important details, which allows you to prioritize correctly, make well-founded decisions, and drive cases forward efficiently. At the same time, you have a good understanding of how different processes and functions connect and contribute to the customer experience. You have a high school education, good computer and system skills, and well-developed communication skills in both Swedish and English, both spoken and written. We would appreciate it if you have experience from the logistics industry and good knowledge of DHL Freight, our products, and our processes. As a person, you are relationship-building, service-oriented, and customer-focused. You find it easy to build trust, enjoy collaborating, and are driven by finding solutions that create value for both customers and colleagues. The role involves close contact with customers, colleagues, and various functions within DHL Freight, which means you thrive in an environment where collaboration, knowledge exchange, and continuous improvements are a natural part of everyday work. You want to be part of and contribute to a positive work environment where engagement, development, and team spirit are in focus. The position is permanent with 100% employment. The position is located in Växjö. What Do We Offer You? We at DHL enjoy our work and many of us have worked here for a long time. We are a company that recognizes our employees' development and potential – we dare to invest in our employees! In the large global and international company that we are, we have a wonderful team spirit with a family atmosphere where we respect each other. Here there is a lot of employee engagement as well as humor, and we enjoy celebrating our successes. We are certified as a Top Employer, which means we are an employer that offers the best work environment for employees to develop both professionally and personally. Environment and sustainability are important to us; we constantly work to develop to stay at the forefront, which is recognized and produces results. We take responsibility and were, among other things, selected as industry winners by Sustainable Brand Index B2B for the third year in a row. Welcome with your application by 2026-09-27. Selection and interviews are ongoing, and the position may be filled before the final application deadline. For questions, please contact Sofie Söderström, Supervisor at email: [email protected]. Follow us behind the scenes on Instagram Or learn more about DHL – our brand, DHL Freight – globally or DHL Freight Sverige According to EU Directive (2009/52/EC), we as an employer must be able to demonstrate our employees' right to work within the EU. Upon employment at DHL, you must therefore be able to present your right to work within the EU through citizenship (for example, a passport) or otherwise present your work permit. We conduct background checks on all our final candidates.