Danish-speaking customer service representative - Work from home

Foundever Sweden AB · plný úvazek

Dals-Ed, Švédsko

About you: Are you a Danish-speaking, solution-oriented person who is passionate about service and wants to create the best customer experience for your clients? Are you decisive and comfortable working at a fast pace? Then you should apply for this position! We are now hiring Danish-speaking customer service representatives with a strong sense of service. We work by answering incoming support questions about all of our customers' products with a strong focus on the customers' experience of their contact with us through friendly and personal service. At Foundever, we believe that attitude and personality matter more than previous work experience. Therefore, we do not require previous employment when recruiting future customer service representatives. Our customers contact us primarily by phone, but also via email and chat, and your primary work tool will be the phone. You have the opportunity to perform the work either from home or on-site at our office. As part of the employment, a 3-week training course is held which takes place either via video link if you choose to work from home, or in our training room at the office if you prefer to work on-site. Before your employment begins, we provide you with the work equipment you need. If you choose to work from home, you only need a stable internet connection and a place in your home where you can work undisturbed. To apply for this job, you must meet the following requirements: - Fluent Danish in both speech and writing - Fluent English in both speech and writing - Criminal background check with no remarks - Have basic computer skills Meritorious: - Previous customer service experience - Interest in technology We offer: Good and paid basic training Development opportunities within the company Base salary according to collective agreement Bonus opportunity Health benefits Your duties: The work includes troubleshooting software products. It also includes troubleshooting to rule out or locate hardware faults and find flexible solutions. The primary focus is customer satisfaction. You are good at coaching the customer to the right solution. The focus is on creating satisfied customers and answering their questions through friendly and personal service. The role also includes focusing on achieving the goals set by the customer and the company. This means you have the opportunity to influence your own salary, as we apply a fixed base salary with an associated bonus model. The role does not include sales, as the focus is on customer satisfaction. At Foundever, there are good opportunities to develop and make a career. We give you a flying start followed by training, coaching, and skills development. Based on clear goals, you work together with your colleagues in an engaged team to deliver world-class customer service. Customer service is open Monday–Friday 08:00–18:00. This means we have two shifts, one from 08:00–17:00 and the other from 09:00–18:00, which rotate within the team. Interviews are held on a rolling basis and the position may be filled before the final application deadline. The work shall be performed in Danish, with Danish-speaking customers. For more information about Foundever, visit www.foundever.com.