Danish-Speaking Customer Service Representative

Foundever Sweden AB · plný úvazek

Göteborg, Švédsko

Who are we? Foundever is a global company specializing in customer center solutions and delivering excellent customer service to our clients. Each year we are recognized with awards for our service, which is why companies continue to outsource their customer service needs to us. We are now seeking new Danish-speaking customer service advisors who can deliver exceptional support on behalf of our clients in the medical device industry. At Foundever, we see our employees as our most important resource. You will become part of a community that prioritizes development, ambitions, and well-being, where we collaborate to achieve the best results in customer service. We value both drive and a positive attitude, and here you will have the opportunity to make a significant difference for our clients who offer innovative solutions. About the job We are looking for customer service talent who can meet our clients' expectations. If you have strong communication skills and experience in customer service, we can teach you the rest. In this role, you will provide support and service for our clients' products via phone and email to users with inquiries about functionality, orders, and complaints. Your responsibilities will include: Providing support and service to users of medical devices. Contributing to the development and optimization of our projects to ensure satisfied customers. Following our KPIs for call duration and service level. Familiarizing yourself with our clients' products to deliver excellent service. We offer a dynamic and social workplace with a focus on personal and professional development. If you want to be part of a strong team, this is the right opportunity for you!