Danish-Speaking Customer Service Representative Lund

Barona Professionals AB · smluvní (DPP/DPČ)

Lund, Švédsko

Danish-Speaking Customer Service Representative for International Operations in Lund Are you fluent in Danish and enjoy helping people? Do you want to work in a varied role where you can use your language skills daily and develop within customer service in an international environment? We are now looking for a Danish-speaking customer service representative to join an engaged team in Lund. Here you will work with the Danish market and be an important contact person for customers in insurance, technology, and other exciting sectors. This role is perfect for you if you are driven by providing excellent service, solving problems, and creating positive customer experiences. About the Role As a customer service representative, you will be responsible for handling incoming customer inquiries via phone and email. You will help customers with questions about products and services, order management, administration, and various types of problem-solving. You will be part of an international and service-oriented organization where collaboration, engagement, and customer focus are central. The role offers great variety as you will work with several different assignments and industries, which gives you the opportunity to develop broad experience and valuable expertise in customer service. Here you will have the chance to work in a dynamic environment where no two days are the same and where your language skills make a real difference for customers. Your Responsibilities Provide professional service to customers in Danish and Swedish Answer incoming inquiries via phone and email Handle orders, complaints, and invoice inquiries Register and update customer information in business systems Perform administrative tasks related to customer matters Contribute to developing customer relationships and customer satisfaction Identify opportunities for upselling when relevant What We're Looking For Speak and write fluent Danish Have good knowledge of Swedish Have a genuine interest in service and customer contact Are solution-oriented and take responsibility Thrive in a fast-paced environment and can handle multiple tasks simultaneously Have good computer skills and learn new systems easily Are based in Lund and the surrounding area or have the ability to commute Experience in customer service, administration, or sales is a merit, but we place great emphasis on your personality and motivation. What We Offer Full-time or part-time (50-100%) Working hours Monday-Friday Monthly salary: 24,923 kr Language supplement of 2,400 kr/month for Danish language skills Paid introduction and training Hybrid work after completed introduction Collective agreement and secure employment terms Ongoing coaching and development opportunities You will be employed by Barona and the assignment starts as soon as the recruitment process is complete. Initially, the assignment runs for 6 months with good chances for extension and transition to the client. Practical Information Placement: Lund (hybrid, with some regular presence in the office) Start: As soon as possible Interviews are ongoing, which means the position may be filled before the final application deadline. Therefore, submit your application as soon as possible. As part of the recruitment process, a language test in Swedish and Danish will be conducted. For questions, contact: Emma Hjorth [email protected] Please note that we do not accept applications via email. About Barona Barona is an international group with offices in 10 countries. In Sweden, we are located in Stockholm, Gothenburg, Malmö, Falun, and Strömsund and provide solutions for workforce supply throughout the country. We offer our clients a visionary and future-adapted partnership and our employees exciting opportunities at all stages of their careers. Since its founding in Finland in 1999, our success has been built on strong customer focus and innovative thinking about service offerings and business development. Through our focus on innovation and digitalization, we are at the forefront of modern recruitment. Read more here: About Barona (https://barona.se/om-barona/)