Danish-Speaking Customer Service Specialist for MedTech Company!

OIO Väst AB · plný úvazek

Skeppsbron 38, Stockholm, Švédsko

About the Role This is a specialist position for you who has experience with complex order management and thrives in an environment where structure, accuracy, and regulatory compliance are crucial. As a Customer Service Specialist, you are responsible for ensuring professional and efficient handling of customer orders and inquiries. You work closely with customers and internal functions within Supply Chain, logistics, quality, and sales to ensure high service levels and correct deliveries. You become an important part of the operation and contribute to ensuring that processes are followed, quality requirements are met, and customers receive a first-class experience. Key Responsibilities Handle customer orders and inquiries in business and order management systems. Ensure that customer requests are processed correctly and within agreed service levels. Work according to established processes, quality requirements, and regulatory guidelines. Identify, report, and follow up on incidents and deviations. Ensure compliance with SOX controls, quality requirements, and internal governance processes. Collaborate with Supply Chain, Distribution, Planning, Quality, and Sales. Participate in improvement initiatives, projects, and training activities. Contribute to developing and maintaining high competence in products, processes, and systems. Identify and report quality and compliance deviations. We Are Looking for You With Qualifications Fluent knowledge of Danish (spoken & written). Fluent Swedish and English (spoken & written). At least two years of experience from customer service, order administration, or similar role. Experience with electronic order management. Experience working with ERP systems or other business-critical operational systems. Good system and IT proficiency. Experience working according to defined processes and workflows. Experience from MedTech, Life Science, pharmaceutical industry, or other regulatory-driven operations. Experience working according to quality and compliance requirements. Good understanding of SOX controls and internal governance processes. Merits Experience in international customer service. Experience with Supply Chain or logistics-related processes. Experience with audits, quality reviews, or regulatory inspections. We Are Looking for Someone Who Combines High Customer Service Orientation with a Structured and Quality-Conscious Work Approach. You are accustomed to working in an environment where documentation, processes, and compliance are a natural part of daily operations. You have the ability to handle multiple tasks simultaneously, are solution-oriented, and thrive with many points of contact. Furthermore, you are a team player who builds strong relationships and contributes to the team's collective success. About Your New Workplace You are offered the opportunity to work with our client, a world-leading company in medical technology where quality, innovation, and development are in focus. You become part of an international organization with high ambitions, strong corporate culture, and the opportunity to develop in an exciting and socially important industry. About the Employment This is a consulting assignment where you will be employed as a consultant by us at OIO. Scope: Full-time Start: Immediately, with consideration to notice period Assignment Duration: Initially until June 2027, with possibility for extension Location: Northern Stockholm Compensation: Fixed monthly salary About OIO Our passion is to help you into the right role and workplace. At the same time, we are aware that you are selective and choose carefully when it comes to your next career step, as would we. Therefore, we work dedicatedly in the recruitment process to get to know you and your ambitions. We believe that people in the right position have a better chance of reaching their full potential. Through fair, straightforward employment terms and engaged leadership, we then actively work with your engagement and development. In this way, we strive to become an obvious career partner for you. We are as picky as you are.