Who Are We?
AMRA Medical is a pioneering international medical technology company at the forefront of medical image analysis and precision medicine. AMRA was founded in 2010 as a spin-off from Linköping University with the mission to support transformative care and clinical decision-making; from clinical research to clinical practice.
The company has developed innovative methods for analyzing body composition that enable us to automatically produce multiple fat- and muscle-related biomarkers with unmatched precision and accuracy from a single MRI scan. We work with leading international pharmaceutical companies and hospitals worldwide. Today, we have over 60 employees operating in an international market, with plans to expand further.
About the Role
Would you like to work in a role where service, technology, and quality come together – and where your work truly makes a difference? We are now seeking an engaged Customer Support Agent for our medical technology company in Linköping. As a Customer Support Agent, you will be part of AMRA's operations department, working alongside the production team and customer project managers. You will be responsible for daily monitoring of our customer support system and handling incoming inquiries, support cases, and information flows with high accuracy and a clear customer focus. This role is an important link between our customers and internal teams and involves daily customer contact and collaboration to ensure high quality and efficient processes.
This is a full-time position based at our headquarters in Linköping.
Key Responsibilities
· Provide professional support and service to international customers via email within agreed response times
· Receive, follow up on, and document support cases in a structured manner
· Collaborate with our internal teams on customer matters and deliveries
· Contribute to continuous improvement of processes and working methods within our customer support
· Ensure work is conducted according to applicable quality requirements and regulations
Who Are We Looking For?
We believe you are a service-oriented, thorough, and solution-focused team player who:
· enjoys customer contact and has experience in customer support, customer service, or a similar role.
· has a technical interest and learns new systems and processes easily.
· works independently but enjoys collaborating with others and understands the importance of keeping internal stakeholders involved.
· communicates clearly and professionally, both verbally and in writing, in English and Swedish.
· thrives in an environment with high quality standards
What Do We Offer?
We offer you an important role in a growing medical technology company and a stimulating workplace. Close collaboration with competent colleagues in engineering, production, and project management, where there are opportunities to make an impact. AMRA offers an introductory course where you will receive tailored training in our technical tools and working methods under the guidance of a mentor. We are a young company with a strong scientific foundation and a global market presence. By being part of our team, you will have the opportunity to contribute to a healthier world.
Application
If you have any questions, please contact Åsa Callenfors, HR Manager, +46 (0)70 610 12 57 or Sofia Fransson, SVP of Operations, [email protected].
Interviews will be conducted on an ongoing basis, so please submit your application as soon as possible.Who Are We?
AMRA Medical is a pioneering international medical technology company at the forefront of medical image analysis and precision medicine. AMRA was founded in 2010 as a spin-off from Linköping University with the mission to support transformative care and clinical decision-making; from clinical research to clinical practice.
The company has developed innovative methods for analyzing body composition that enable us to automatically produce multiple fat- and muscle-related biomarkers with unmatched precision and accuracy from a single MRI scan. We work with leading international…