Customer Support Agent at Infobric Group // Jönköping

Oddwork Sweden AB · plný úvazek

Järnvägsgatan 12, Jönköping, Švédsko

Infobric is a leading SaaS company that drives digitalization of the construction industry through innovative technology. With smart platforms and data-driven solutions, we help our customers create safer workplaces. Here awaits a varied support role where you become an important link between technology and the people who use it. About the Role Here you will be an important point of contact for our customers and users, helping them get the most out of our products and services. Via phone, email, and chat, you guide users through our systems, answer questions about products and features, and tackle technical troubleshooting when something doesn't work as it should. You'll get to know our products deeply—both our software and hardware—and use your curiosity to solve everything from quick questions to issues that require you to troubleshoot, test, and think things through. Together with your colleagues on the support team, you share knowledge, help each other with more complex cases, and collaborate with other parts of the organization to create a really great customer experience. You also pick up on recurring questions, see what can be streamlined, and contribute to smarter ways of working, where digital and AI-based tools are already a natural part of everyday life. In short: a role for someone who gets energized by people, loves technology, and thinks the best part of the job is making someone else's day a little easier. About You Curious is a word that describes you well. Curious about people, new products, and how things work. You enjoy learning new things, ask questions when you need to, and readily dive into a new system or tool to understand how it all fits together. In other words, the unknown makes you more curious than hesitant. You enjoy when your day brings variety and find it easy to adapt, try new things, and find your own way of tackling them. You take feedback to heart and enjoy sharing what you discover. Add a genuine service mindset, a team player mentality, and a drive to give people really great service, and we think you'll thrive with us. You have an interest in technology and are comfortable working with digital tools Experience with customer service, support, or similar is a plus Experience working with CRM systems or other support systems is a plus You're curious about digitalization and AI, and want to continue learning new tools You communicate fluently in Swedish and English About Infobric Infobric is a leading player in the digitalization of the construction industry. With our solutions, we help companies create safer workplaces, better control, and more sustainable environments. Today our systems are used in thousands of construction projects every day, and we continue to grow and develop new solutions for the industry. With us, you become part of a company with forward-thinking spirit and a culture characterized by collaboration, energy, and the desire to develop together. At our head office in Jönköping, around 60 colleagues work in sales, product, support, and marketing. Here awaits a social environment with shared breakfasts, after-work events, company activities, and opportunities to grow within the company. START: By agreement LOCATION: Jönköping POSITION TYPE: Full-time SALARY: Fixed salary CONTACT: Head of Recruitment Ellinor Hellberg, [email protected] (for questions about the position, not applications) APPLICATION DEADLINE: 2026-09-28, selection is ongoing and the position may be filled before the final application deadline. As a leading agency in employer branding and recruitment, we are here to revolutionize our industry, match talent with company cultures, and strengthen organizations' employer brands. Curious to learn more? Welcome into Oddwork's world by clicking here or find more career opportunities here.