Customer Success - Technology and Business Development

2Complete AB · plný úvazek

Stockholm, Švédsko

Awardit is now seeking a Customer Success Manager for the Gift Card business area. In this central role, you will be responsible for the entire customer journey, from implementing new customers and solutions to long-term customer development and commercial growth. This role is perfect for you if you thrive at the intersection of customer relationships, technology, project management, and business development, and want to create long-term customer value in a growing business area. About Awardit Awardit is one of Europe's leading providers of loyalty programs, gift card solutions, and digital reward systems. The company helps some of the Nordic region's strongest brands strengthen customer loyalty, increase engagement, and drive business results through innovative digital solutions. Within the Gift Card business area, the focus is on continued growth, development of customer relationships, and delivering solutions that create measurable value for customers. What We Offer At Awardit, you'll get a varied and business-focused role where you combine Customer Success, project management, and commercial responsibility. You'll have the opportunity to work with well-known brands, drive strategic customer conversations, and be an important part of developing the Gift Card business. We offer: • Position in Stockholm or Gothenburg • A broad role with responsibility for both implementation and customer development • Significant autonomy and the opportunity to impact customers' business results • Close collaboration with sales, support, and development teams • Bonus model tied to business results • Excellent opportunities for professional development in a rapidly growing organization What the Role Entails As Customer Success Manager, you will have overall responsibility for your own customer portfolio and serve as the customer's primary contact throughout the partnership. You are responsible for ensuring successful implementations, high customer satisfaction, and long-term business development. You will lead the onboarding of new customers and the implementation of new products, services, and features with existing customers. You will drive projects from planning to delivery and ensure that work is completed according to agreed scope, timeline, and quality standards. Beyond implementation responsibility, you will actively work to develop customer relationships through regular check-ins and business reviews. You will analyze customer needs, identify development opportunities, and drive initiatives that strengthen customer value while creating conditions for increased sales. The role involves clear commercial responsibility where you work with upselling, cross-selling, and expansion within the existing customer base. You are responsible for building and maintaining a strong pipeline, forecasting business opportunities, and delivering against established budget and growth targets. You will collaborate closely with internal stakeholders in sales, support, and IT to ensure successful customer projects and are responsible for ensuring that documentation, reporting, and CRM data are managed according to company processes and guidelines. Who We're Looking For We're seeking someone with experience in a customer-facing role such as Customer Success Manager, Implementation Manager, Technical Account Manager, Delivery Manager, Service Delivery Manager, or similar. You have experience building strong customer relationships and enjoy combining operational delivery with technology and business development. You are comfortable navigating conversations between customers, business, and technology, and have experience collaborating with multiple internal functions. To succeed in this role, we believe you are: • Business-driven and comfortable working toward goals • Relationship-focused and skilled at building long-term trust • Organized and experienced in managing multiple projects and activities in parallel • Solution-oriented with strong customer focus • Communicative and confident leading business conversations at various levels • Proactive in identifying opportunities for development and growth You communicate fluently in Swedish and English. Experience with HubSpot or another CRM system is a plus. If you want to take a key role where you can combine implementation, Customer Success, and commercial development while working with some of the Nordic region's strongest brands, this is a very exciting opportunity. This position is a direct hire and you will be employed directly by Awardit. If you have questions about the role, you are welcome to contact the responsible recruiter, Joel Claeson.