Customer Success Specialist | Timeplan | Gothenburg

Are you looking for a role where you combine customer interaction, problem-solving, and technical interest—while making a real difference in customers' everyday work? We're now recruiting a Customer Success Specialist for a growing company that develops modern, cloud-based solutions for personnel-intensive operations. Here you'll play a central role in the customer journey and have the opportunity to influence both working methods and customer experience. About the role As a Customer Success Specialist, you'll become a key person in the team, responsible for the customer relationship after a deal is closed. You'll follow the customer from onboarding through ongoing support and further development of their system usage. The role is varied and involves both operational support and proactive work on developing customers' working methods. You'll work daily in various systems and integrations with customers' HR and payroll solutions, which requires your technical understanding and problem-solving ability. Key responsibilities As a Customer Success Specialist, you will: · Handle incoming support requests via email, phone, and chat · Troubleshoot, resolve, and follow up on customer issues in a structured manner · Manage onboarding of new customers—from signed contract to go-live · Configure systems and train customer users · Work proactively with your own customer portfolio and ensure high customer satisfaction · Support customers with questions related to scheduling, working hours, and collective agreements · Gather customer feedback and contribute to product and process development · Help develop and improve the Customer Success function About you We're looking for someone who thrives in a customer-facing role and has an interest in technology and systems. You are solution-oriented, pedagogical, and have a natural ability to build trust with customers. To succeed in this role, we see that you have: · 2–5 years of experience from support, helpdesk, or customer-facing roles within SaaS, IT, or similar · Good experience working in multiple systems in parallel · Ability to troubleshoot systematically and understand how different systems connect · Excellent communication skills in Swedish and English Personal qualities As a person, you are curious, patient, and solution-oriented. You thrive in an environment where you can dive into complex situations and help customers find the right solutions. You are attentive, pedagogical, and have a strong commitment to creating value for the customer. At the same time, you're motivated by working in a team where you together develop both working methods and offerings. Meritorious experience · Experience from personnel-intensive industries, such as hospitality, restaurants, healthcare, or retail · Knowledge of scheduling, payroll management, or collective agreements · Experience with HR, payroll, or scheduling systems About the company Our client is an entrepreneurship-driven company that develops a cloud-based staff and planning system used by over 50,000 users in the Nordic region. The solution helps companies optimize staffing, streamline administrative processes, and ensure correct payroll foundations. Here you'll become part of an engaged team with high pace, short decision-making processes, and great opportunities to influence both your own role and the company's development. You will be employed as a consultant through Lernia with good opportunities for a long-term employment directly with the client. Additional information Location: Gothenburg Start: As agreed Employment form: Consultant assignment through Lernia with good opportunities for transition to client About Lernia Lernia is one of Sweden's leading staffing and recruitment companies and operates throughout the country. With our extensive network, we offer exciting jobs at attractive employers and brands that help you develop your competence and career, both long-term and short-term. How to apply To apply for the position, scroll down to the application form below. Selection and interviews are ongoing, so submit your application today! If you have any questions, feel free to contact the responsible recruiter [email protected] Background check For certain positions, a background check is part of the recruitment process. If you proceed in the process, you will need to verify your identity via BankID before the check is conducted.

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