Customer Success Manager for Fast-Growing Scale-up

RiseRank is looking for the next star for our Customer Success Team! RiseRank is a fast-growing digital marketing agency specializing in local SEO. We help companies strengthen their digital presence and become visible where their customers actually search. By optimizing business profiles across over 30 platforms, including Google, Apple, and Bing, we help our customers achieve better visibility and create more business opportunities. We are now looking for a Customer Success Manager who wants to be part of our growing team. In this role, you will work closely with both customers and colleagues to help our customers grow and get the maximum value from our services. We are looking for someone who enjoys customer interaction and relationship building, but who also has a business mindset. You have previously worked in sales and feel confident in building trust, identifying customer needs, and seeing opportunities to grow the business. It's not about being a classic salesperson, but about understanding the customer and creating long-term relationships that benefit both parties. As a Customer Success Manager, you will: Manage and develop long-term customer relationships Lead customer projects and ensure high quality in our deliverables Develop strategies with customers to strengthen their digital presence Follow up on results and analyze data to identify development opportunities Be creative in finding solutions that help customers succeed Ensure high customer satisfaction through ongoing follow-up and advice Identify new business opportunities and work on upselling when it creates value for the customer Perform keyword analysis and contribute to maximizing customer visibility We are looking for someone who has: Experience in Customer Success, customer service, or other customer-facing roles working with companies Sales experience and feel confident in customer conversations and business discussions Good computer skills and feel comfortable with Excel and other digital tools A strong interest in building long-term customer relationships Meritorious: Experience in SEO or digital marketing Experience with CRM systems We offer you: An exciting and developing role in a fast-growing company The opportunity to work with an engaged and ambitious team Great opportunities to develop as the company grows A workplace with a fast pace, short decision-making processes, and a strong team spirit With us, you get the opportunity to have a say while developing together with the company. We value your own ideas, commitment, and the desire to create truly great customer experiences. Job type: Full-time, permanent Work location: On-site (Stockholm) Does this sound like the next step in your career? Submit your application today. We interview continuously and the position may be filled before the application deadline. Emmy Zachrisson 📧 [email protected]

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