Customer Success Manager Customer First

Do you want to ensure that our customers succeed with the future of communications platforms? Customer First is looking for a Customer Success Manager who wants to own the customer relationship and make sure our customers get maximum value from a platform that brings together telephony, chat, email, social media, and case management in one single system. We develop AI-powered support and automation that helps businesses manage their communication faster and smarter. Your role is to ensure customers get up and running, feel satisfied, and stay with us. With us, you'll work closely with both customers and the product, influence how we deliver, and follow each customer all the way from signed deal to a confident and successful everyday experience on the platform. Here's what you'll do Onboard new customers and drive their implementation from start to launch Own customer health and work proactively on satisfaction, value, and long-term retention Be the customer's obvious main contact throughout the entire delivery Collaborate closely with sales as they hand over the customer, and with operations and support as they take over Help shape both how we deliver and our way of working We work in a modern SaaS environment and you'll get close to the technology, integrations, and our AI workflows. Formal education is not decisive. We value drive, curiosity, and the ability to build strong relationships and solve problems. Culture is super important We are an ambitious team that loves high pace, close collaboration, and building things together. With us, the right attitude is at least as important as previous experience. You need to be unpretentious, take responsibility, and enjoy helping others, both customers and colleagues. We want to work with people who care about the customer, the team, and the results. People who dare to bring ideas, take responsibility, and want to develop together with us. We'd like to see that you Have experience in customer success, customer responsibility, or delivery responsibility in B2B Are used to independently owning customer relationships and managing multiple customers in parallel It's a merit if you also have project management experience, come from a similar industry (SaaS, telecom, or contact center), have good technical skills, and a genuine interest in AI and how it can be used in everyday life. You need to speak Swedish and work from our office in Solna. For us, it's on-site that we build pace, share knowledge, and solve things fastest together.

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