Customer Success Manager

IST Sverige AB · plný úvazek

Sicklastråket 3, NACKA, Švédsko

At IST, we develop more than digital solutions—we create the foundation for the future of learning. By combining technology, innovation, and expertise from the education sector, we help schools succeed. Now we're looking for a Customer Success Manager who wants to be a strategic partner to our customers, build long-term relationships, and contribute to creating real results. Ready to make an impact where it truly matters? Welcome to IST! Your Role As a Customer Success Manager, you are responsible for building, developing, and nurturing long-term relationships with our customers. You serve as the customer's primary point of contact and ensure a proactive, coordinated, and value-creating customer journey throughout the entire customer lifecycle. You work closely with customers to understand their needs, identify development opportunities, and ensure they get maximum value from our solutions. The role involves close collaboration with colleagues across various parts of the organization as well as with Key Account Managers on commercial and contract-related matters. Your Main Responsibilities • Plan and drive relevant customer forums at strategic, tactical, and operational levels. • Develop and follow up on customer plans, ensuring that agreed-upon activities and commitments are driven forward. • Monitor delivery against customer expectations and agreed requirements, and identify any need for corrective actions. • Connect the customer's development plans with IST's roadmap and contribute customer perspective to the continued development of our solutions. • Present relevant parts of IST's offering and help customers benefit from available solutions and services. • Based on business needs, take on broader responsibility—for example, by temporarily managing product-specific matters within a specific product or contributing to consulting-related deliveries. Your Profile We're looking for someone driven by creating strong customer relationships and who has the ability to combine a strategic perspective with a structured and proactive work approach. You listen to customer needs, build trust naturally, and thrive in the role of coordinator between customer and organization. To succeed in this role, we see that you have: • Academic education in, for example, business, service management, business development, or equivalent. • Experience independently developing and managing customer relationships. • Demonstrated ability to work with customer development, needs analysis, customer satisfaction, and customer loyalty. • A structured, independent, and proactive work approach. • Strong communication skills and a natural ability to build and develop relationships. • The ability to translate customer needs into concrete activities and internal initiatives. • Good understanding of how customer needs are balanced against business objectives and priorities. • Fluent knowledge of Swedish and English, both spoken and written. About IST IST is one of the leading EdTech companies providing digital solutions for education. Our mission is to create smart tools that simplify everyday life, streamline work, and strengthen learning for students, teachers, school leaders, and parents. With us, you become part of an innovative and engaged company where our users are at the center of everything we do. We develop solutions used every day by schools and municipalities, making a real difference in people's daily lives. At the same time, you'll have great opportunities to influence both your own development and our customers' success in a culture characterized by collaboration, customer focus, and innovation. Want to be part of creating better conditions for the future of learning? Then IST is the right place for you. This is a permanent full-time position based in Stockholm or Växjö. At IST, we apply an Office-First policy because we believe that physical presence promotes collaboration, innovation, and a strong team spirit. At the same time, we value flexibility, and for those living farther from the office, a hybrid solution with three days a week on-site may be possible. In Scandinavia, our offices are located in Växjö, Stockholm, Roskilde, and Oslo. Your Application Does this sound like the next step in your career? Welcome to submit your application through our recruitment system. Selection is ongoing, so don't wait to apply. If you have questions about the position, please feel free to contact Jenny Jidkvist; [email protected] or Amra Eljami; [email protected] For questions regarding the recruitment process, contact HR at: [email protected]. We look forward to hearing from you!