Customer Success Engineer at Kebni
"For the right person, this is an opportunity to work closely with advanced technology while building strong relationships with customers around the world."
Kebni is a publicly listed high-tech company whose products are used by customers worldwide when precision, reliability and robustness are critical. The solutions that Kebni develops in the form of sensors and navigation solutions help autonomous systems understand motion, attitude/orientation and position with very high precision, even in environments where traditional GPS technology is insufficient. The technology is used in both civilian and military applications and is a critical component in systems where there is no room for error.
Now Kebni is looking for a Customer Success Engineer who wants to combine technology, problem-solving and customer contact in a role where you help customers get maximum value from advanced technical solutions.
– "We are looking for someone who likes to solve problems together with our customers. You need to be technically skilled, but also enjoy dialogue with people. The role is about understanding the customer's challenges, helping them move forward and at the same time being an important link back into our organization," says Erik Winther, Head of Sales – Inertial Sensing at Kebni.
Your Future Challenge
As a Customer Success Engineer, you will be an important part of the customer journey. You work closely with customers considering using Kebni's products and help them succeed throughout the process: from technical questions and integration support to training and troubleshooting. You serve as the link between customer, sales and development. When customers need support, it is often you who helps them find the right solution, coordinates the right expertise internally and ensures that important insights and needs are passed on to the organization.
The role is broad and varied. One day you participate in customer meetings to discuss a new application or technical solution. The next day you work together with product owners and developers to solve a technical challenge or improve the customer experience.
You will work with Kebni's high-performance IMU and INS solutions - sensor units and complete navigation systems used where accuracy and reliability are critical. You don't need to know everything from the start, but you need to be curious and willing to understand how the products are used by our customers.
"The most important thing is not that you already know our products, you can learn that along the way. What is important is that you are technically curious and want to understand the customer's challenges and help them succeed," Erik continues.
An Opportunity to Make an Impact
Kebni is in an exciting growth phase and the role is new. This means you get the opportunity to help shape how the company approaches technical customer support and customer experience going forward. You become an important voice for both customers and within the organization. Through your insights, you contribute to developing products, ways of working and customer relationships.
Apply for the position of Customer Success Engineer and become part of Kebni's continued development!
Examples of Work Tasks
Provide technical support to customers before, during and after implementation of Kebni's products.
Help customers integrate and use the products in their systems and applications.
Participate in customer meetings to understand needs, answer technical questions and find solutions.
Serve as a link between customer, sales, product owners and development organization.
Troubleshoot and resolve technical issues together with customers and internal specialists.
Plan and conduct training and product presentations for customers and partners.
Contribute to documentation, guides and other materials that simplify product usage.
Collect and communicate customer feedback to contribute to the development of products and services.
Participate in trade shows, customer visits and other activities where technical expertise is required.
Are You the One We Are Looking For?
As a person, you are curious, service-oriented and solution-focused. You find it easy to build trust and can explain technical matters in a way that the recipient understands. At the same time, you are structured and enjoy driving issues forward together with both customers and colleagues.
To succeed in the role, you have:
Post-secondary technical education or equivalent experience.
Experience from a technical role with customer contact, for example in technical support, application support, service, systems integration or similar.
Good technical understanding and ability to grasp complex products and systems.
Very good knowledge of English, both spoken and written.
B-category driving license.
It is advantageous if you have experience with sensors, navigation systems, electronics or other technology-intensive products. If you have worked in an international environment or with customers in industry, defense or advanced technology, that is also an advantage.
Information and Application
The position is located in Karlskoga but also involves regular travel, both within Sweden and internationally.
In this recruitment, Kebni has chosen to collaborate with AxÖ Consulting. If you have questions about the recruitment process, you are welcome to contact the recruitment manager from AxÖ Consulting, Emma Domare: [email protected] or phone: 072-398 02 67.
All applications are treated confidentially.
The notice is published during summer and vacation periods with a final application deadline of August 23, which may result in slightly longer response times than usual. We appreciate your patience.
Please note that a background check may be conducted for final candidates. The background check is intended to verify work and education history and other relevant information, and helps maintain high integrity and credibility in our recruitment process.
We warmly welcome your application.Customer Success Engineer at Kebni
"For the right person, this is an opportunity to work closely with advanced technology while building strong relationships with customers around the world."
Kebni is a publicly listed high-tech company whose products are used by customers worldwide when precision, reliability and robustness are critical. The solutions that Kebni develops in the form of sensors and navigation solutions help autonomous systems understand motion, attitude/orientation and position with very high precision, even in environments where traditional GPS technology is insufficient.…