Customer Success Agent

Popis:

Do you thrive in a role where you can combine service, advisory, and sales at a fast pace? As a Customer Success Agent, you're a vital part of the customer journey and help primarily new, but also existing customers by answering questions, finding solutions, and guiding customers to the right service. Together with the team, you work every day to create a seamless and positive customer experience. Welcome to apply! About Hemfrid & KEYTO Group Hemfrid is Sweden's leading company in home-based services and is a central company within the KEYTO Group. The group brings together some of the Nordic region's strongest service companies within home services, with over 4,500 employees in Sweden and the United Kingdom. This includes Hemfrid, Hemfixarna, GreenThumb, Veterankraft, Servly, and Enspecta, all with the ambition to develop the future of service experience through innovation, entrepreneurship, and high quality. We're on an exciting growth journey where we're constantly expanding both organically and through acquisitions, together with driven employees and strong entrepreneurial cultures. We're looking for someone who, together with us, wants to enable companies and colleagues to develop and grow in an expansive environment. About the Role As a Customer Success Agent, you're the first point of contact for our customers via phone and email. You handle incoming calls from primarily new, but also existing customers and people who want to know more about our services. The role is a combination of customer service and advisory sales. You help customers with everything from questions about our services and ongoing cases to guiding them toward the right solution. When it comes to our one-time services, you're responsible for the entire deal, while inquiries about recurring services are passed on to our sales team. Beyond customer conversations, you work administratively to register cases, create orders, and ensure that every customer has a seamless experience from first contact to completed case. You work daily in our systems and have close collaboration with colleagues in both sales and other parts of the business. In short – you get a varied role where no two days are the same and where you make a difference for our customers every day. Today the team consists of three Customer Success Agents and we're now looking for a fourth colleague who wants to help develop our offering and deliver world-class service. Your Profile You thrive in a fast pace and are motivated by helping people. You have a genuine service focus, are solution-oriented, and feel confident meeting customers in different situations. At the same time, you see opportunities to give advice and recommend the right service when it fits the customer's needs. We're looking for someone who is communicative, takes responsibility, and has an easy time building trust. You're structured, have strong administrative skills, and enjoy collaborating with others to find the best solutions. In addition to the above, we see that you have: Previous experience in customer service, customer support, or another customer-facing role Good experience working via phone and email Strong administrative skills and are comfortable working in multiple systems simultaneously Basic understanding of sales and are comfortable with advisory customer conversations Flawless Swedish and English skills, both spoken and written Basic experience working in CRM systems Practical Information We work with continuous selection and therefore recommend you submit your application as soon as possible. Start date to be determined by agreement, but preferably as soon as possible. If you have questions, you're welcome to contact the responsible recruiter at [email protected] Welcome to apply!Do you thrive in a role where you can combine service, advisory, and sales at a fast pace? As a Customer Success Agent, you're a vital part of the customer journey and help primarily new, but also existing customers by answering questions, finding solutions, and guiding customers to the right service. Together with the team, you work every day to create a seamless and positive customer experience. Welcome to apply! About Hemfrid & KEYTO Group Hemfrid is Sweden's leading company in home-based services and is a central company within the KEYTO Group. The group brings together some of the…

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Stockholm

Adresa

Birger Jarlsgatan 61

GPS

59.342189639395, 18.063772756829kopírovatotevřít v ▾

Email

Zobrazit e-mail

Zobrazení

3

Publikováno

27. 7. 2026

Upraveno

5. 8. 2026

Poloha

Parametry