Customer Service Specialist for Elis Supply Chain Gothenburg

Performiq AB · plný úvazek

Hammarbybacken 31 , Stockholm, Švédsko

Job Description & Offer Do you have experience in customer service, order management, or similar work and enjoy a role where you combine customer contact, administration, problem-solving, and coordination? Are you also analytical, structured, and comfortable working in a complex and dynamic organization? Then this could be the role for you. The Role You will join the Customer Service team within Elis' Workwear business area and play an important role in customer contact and coordination with internal and external functions. The operation manages a very large product assortment with over 300,000 SKUs and complex international supply chain flows, with many touchpoints including warehouse, transport, planning, procurement, production, and HQ in France. ESCG is currently undergoing a major transformation journey with centralization of warehouse and supply chain flows and a transition to SAP. The role therefore involves both managing daily delivery and contributing to developing and establishing the right working methods, processes, and structures during this transformation. The role is broad and you will work with the entire flow, from customer orders and cases to delivery tracking, analysis, and problem-solving. You will, among other things: • Receive, register, and manage incoming orders in SAP • Track deliveries and actively work with delays and discrepancies • Manage and follow up on customer cases, discrepancies, and claims in the case management system, Topdesk • Drive/support cases from problem to solution and ensure clear feedback to customers and affected functions • Maintain close contact with warehouse, planning, production & procurement, suppliers, and other internal functions • Prepare and analyze information in Excel to identify recurring problems, connections, and root causes • Assist customers with product information and other inquiries • Identify improvement opportunities and contribute to the development of working methods and processes This is a role for someone who thrives with operational day-to-day work and wants to understand why problems occur and help prevent them from recurring. Candidate Profile We are looking for someone with at least 2 years of experience in operational Customer Service, order management, or similar tasks, preferably from an international B2B operation. You have experience with or good understanding of complex logistics and supply chain flows and enjoy working cross-functionally to solve problems. You need to be able to create structure and drive matters forward even when solutions require coordination between multiple functions, countries, and systems. For success in the role, we would like you to have: • At least 2 years of relevant experience in Customer Service, order management, or similar • Experience with complex logistics or supply chain flows • Good system knowledge and ability to quickly learn new systems • Experience with ERP and case management systems is a plus • Good knowledge of the Office suite, especially Excel and experience using data for tracking and analysis • Strong analytical skills and experience independently investigating discrepancies, identifying root causes and connections, and driving matters to resolution • Very good Swedish and English, both spoken and written Post-secondary education, such as university, college, or vocational training in economics, logistics, supply chain, or similar, is a plus. Relevant work experience can carry equal weight. Experience in procurement, project management, Master Data, and process improvement is also advantageous. Personal Qualities To succeed with us, you need to be comfortable with both complexity and change. Not all processes and working methods are fully developed, which means you need to be able to create structure, prioritize, and find solutions even when the answer is not obvious. You are self-driven, curious, and unpretentious and have a natural drive to understand problems and make things happen. At the same time, you are a team player who enjoys many contact points and understands the importance of collaboration for achieving common delivery. You are service-oriented and communicative but also dare to question, analyze, and drive matters forward. The right attitude, engagement, and willingness to contribute to the team's development are very important to us. For the right person, there are good opportunities for long-term development within Customer Service and progressively take on greater responsibility within the team and its continued development. Experience from, for example, sports or voluntary organizations that has developed collaboration, responsibility-taking, or leadership is viewed positively. Other Information Start: By agreement Scope: Full-time Working Hours: Office hours Location: Gothenburg This assignment is part of our consulting operations, which means you will be employed by PerformIQ with a great opportunity for further employment directly with Elis. Company Presentation Elis is an international group that develops sustainable and customer-tailored service solutions. Within Workwear, Elis offers work clothes and associated service solutions where procurement, production, warehouse, logistics, Master Data, and Customer Service work together to ensure delivery to customers. The business is characterized by international supplier and production flows, a very large product assortment, and high demands for delivery accuracy and service. Here you will have the opportunity to become part of an international company where customer, sustainability, and development are in focus – and where you get the opportunity to influence how future Customer Service and supply chain working methods develop.