Customer Service Specialist – Full Time (Danish/Swedish) Solna

Barona is an authorized recruitment and staffing company. We offer customer service outsourcing and use the latest technology to create efficient and profitable partnerships. We offer exciting opportunities for those who want to take the next step in their career. Barona was founded in Helsinki, Finland in 1999. Today we are present in 10 countries🌏 Are you a Danish speaker who enjoys helping people? Do you want to gain valuable experience in IT and support at an international company where you receive training and development opportunities? Start: Immediately or by agreement Scope: Full time 100% - working hours are office hours Monday-Friday Location: Our office in Solna Strand Do you speak both Danish and Swedish fluently and are looking for a job in customer service? Then this could be the right opportunity for you! We are now looking for a Customer Service Specialist for our team in Solna. About the role In this role, you will provide customer service for several of our partners via phone, chat, and email. You help customers with questions, provide support, and work to create a positive customer experience in every interaction. You will become part of an engaged team where service and collaboration are in focus. In the role you will be responsible for: Handling incoming support tickets Troubleshooting and resolving technical issues Registering, prioritizing, and following up on incidents and service requests Creating user accounts and managing permissions Resetting passwords and administering users in Active Directory Ensuring a professional and positive customer experience No two days are alike and you will have the opportunity to develop both your technical knowledge and your service skills. We are looking for you who: Speak fluent Danish and Swedish and have good English skills Are service-minded and enjoy customer contact Are structured and solution-oriented Have good collaboration skills and enjoy working in a team Previous customer service experience is a plus but not a requirement – you will receive thorough onboarding with us! Why Barona? With us, you become part of a competent, relaxed, and international team where we work together with a good team spirit. We offer you: Comprehensive onboarding and regular training – we highly value our employees' professional development A positive and knowledgeable team around you Opportunity to develop as an IT specialist A stable and reliable employer and a work environment with documented high job satisfaction Working hours and employment Full time, fixed hours Monday–Friday 8 am–5 pm Salary: 21,325 – 24,482 kr/month depending on experience and language skills We have a collective agreement Interested? Please submit your application as soon as possible. We invite candidates for interviews on an ongoing basis and fill positions as soon as the right people are found. Note: For security reasons, we handle all applications through our digital recruitment system and do not process applications via email. More about Barona Barona is an international group with offices in 10 countries. In Sweden, we have offices in Stockholm, Gothenburg, Malmö, Falun, and Strömsund but deliver staffing solutions throughout the country. We offer our customers a visionary and future-adapted partnership and our employees exciting opportunities at all stages of their careers. Since our start in Finland in 1999, our success has been built on our entire organization being customer-oriented and challenging traditional thinking when it comes to service offerings and business development. Through our focus on innovation and digitalization, we can constantly stay at the forefront of modern recruitment. Read more here: https://barona.se/om-barona/ NO RESPONSE

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