About MiJob
MiJob is your expert in recruitment, staffing, and job coaching. We strive to revolutionize the industry by offering customized solutions that create security for both our clients and consultants. Our goal is to deliver high-quality services that match the right competencies with the right assignments, while supporting our consultants throughout the employment process.
Our Values
Security – We create a secure work environment for our clients, consultants, and employees through carefully selected processes and personal follow-up.
Pride – We are proud of our work and strive for our employees to also feel proud to be part of MiJob.
Flexibility – Our working approach is flexible and adapted to each client's unique needs and requirements to ensure the best results.
Competence – By carefully matching the right person with the right job and client, we ensure that all parties get the expertise they need to succeed.
MiJob was founded in 2021 with the ambition to offer innovative and effective recruitment, staffing, and job coaching services to companies and organizations. Our commitment to quality and our personal touch make us a reliable partner for all your staffing and recruitment needs.
Welcome to MiJob – we help you reach your goals
Customer Service Manager (75%) – Eskilstuna
MiJob is now seeking a Customer Service Manager on behalf of our client.
Do you want to lead an operation where customer experience is crucial to success? Are you an engaged leader driven by developing people, processes, and customer relationships? Then this could be the role for you.
About the Role
As a Customer Service Manager, you are responsible for leading and developing the customer service function with a focus on high quality, efficiency, and customer satisfaction. You have personnel responsibility for the team and work both operatively and strategically to ensure customers receive a first-class experience throughout their customer journey.
The role involves close collaboration with multiple parts of the organization where you become an important voice for the customer and drive improvements based on customer insights and data.
The position is a part-time employment at 75%, which suits you if you are seeking a flexible leadership role where you have the opportunity to make a significant difference in the operation.
Your Responsibilities
Lead, coach, and develop the customer service team
Ensure high service levels and customer satisfaction
Develop processes, procedures, and working methods within customer service
Identify and analyze customer insights and implement improvements based on them
Follow up on key metrics, quality, and process compliance
Drive improvement initiatives together with other departments
Ensure effective working methods within multi-channel support
Contribute to the organization's overall development through a strong customer perspective
We Are Looking for You
Have at least five years of experience in customer service, support, or customer experience in a leadership position
Have documented experience leading and developing teams
Have a good understanding of customer journeys, customer experience, and service development
Are accustomed to working data-driven and making decisions based on analyses and key metrics
Have experience collaborating with multiple different functions within an organization
Speak Swedish and English fluently, both verbally and in writing
It is a merit if you have experience from e-commerce, Nordic markets, or working with modern CX and CRM systems.
Who Are You?
We believe you are a person who combines strong business acumen with genuine commitment to people.
You are:
A confident and inspiring leader
Analytical and solution-oriented
Customer-focused and business-minded
Structured and results-driven
Communicative and relationship-building
Driven with the ability to make things happen
We Offer
You will get a key role in a forward-thinking organization where customer experience is high on the agenda. Here you have the opportunity to influence, develop, and create long-term results together with an engaged team.
Location
Eskilstuna
Extent
75%
Application
Selection and interviews are ongoing. The position may therefore be filled before the final application deadline.
Welcome to submit your application today!About MiJob
MiJob is your expert in recruitment, staffing, and job coaching. We strive to revolutionize the industry by offering customized solutions that create security for both our clients and consultants. Our goal is to deliver high-quality services that match the right competencies with the right assignments, while supporting our consultants throughout the employment process.
Our Values
Security – We create a secure work environment for our clients, consultants, and employees through carefully selected processes and personal follow-up.
Pride – We are proud of our work and strive for our…