Customer Service Manager (75%) – Eskilstuna

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About MiJob MiJob is your expert in recruitment, staffing, and job coaching. We strive to revolutionize the industry by offering customized solutions that create security for both our clients and consultants. Our goal is to deliver high-quality services that match the right expertise with the right assignment, while supporting our consultants throughout the employment process. Our Values Security – We create a safe work environment for our clients, consultants, and employees through carefully selected processes and personal follow-up. Pride – We are proud of our work and strive for our employees to also feel proud to be part of MiJob. Flexibility – Our way of working is flexible and adapts to each client's unique needs and requirements to ensure the best results. Expertise – By carefully matching the right person with the right job and client, we ensure that all parties get the expertise they need to succeed. MiJob was founded in 2021 with the ambition to offer innovative and effective recruitment, staffing, and job coaching services to businesses and organizations. Our commitment to quality and our personal touch make us a trusted partner for all your staffing and recruitment needs. Welcome to MiJob – we help you reach your goals Customer Service Manager (75%) – Eskilstuna MiJob is now seeking a Customer Service Manager on behalf of our client. Do you want to lead an operation where customer experience is key to success? Are you an engaged leader driven by developing people, processes, and customer relationships? Then this role might be for you. About the Role As Customer Service Manager, you are responsible for leading and developing the customer service function with a focus on high quality, efficiency, and customer satisfaction. You have personnel responsibility for the team and work both operatively and strategically to ensure customers receive a first-class experience throughout their customer journey. The role involves close collaboration with multiple parts of the organization where you become an important voice for the customer and drive improvements based on customer insights and data. This is a part-time position at 75%, which suits you if you're looking for a flexible leadership role where you have the opportunity to make a significant impact on the business. Your Responsibilities Lead, coach, and develop the customer service team Ensure high service levels and customer satisfaction Develop processes, routines, and working methods within customer service Identify and analyze customer insights and translate these into improvement measures Follow up on key metrics, quality, and process compliance Drive improvement initiatives together with other departments Ensure effective working methods within multi-channel support Contribute to the organization's overall development through a strong customer perspective We're Looking for Someone Who Has at least five years of experience in customer service, support, or customer experience in a leadership position Has documented experience leading and developing teams Has a good understanding of customer journeys, customer experience, and service development Is comfortable working data-driven and making decisions based on analyses and key metrics Has experience collaborating with multiple different functions within an organization Speaks Swedish and English fluently, both verbally and in writing It is advantageous if you have experience from e-commerce, Nordic markets, or working with modern CX and CRM systems. Who Are You? We believe you are someone who combines strong business acumen with genuine commitment to people. You are: A confident and inspiring leader Analytical and solution-oriented Customer-focused and business-minded Structured and results-oriented Communicative and relationship-building Driven with the ability to make things happen We Offer You will get a key role in a forward-thinking organization where customer experience is high on the agenda. Here you will have the opportunity to influence, develop, and create long-term results together with an engaged team. Location Eskilstuna Scope 75% Application Selection and interviews take place on an ongoing basis. The position may therefore be filled before the final application deadline. Welcome to submit your application today!

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Eskilstuna

GPS

59.37125, 16.509804kopírovatotevřít v ▾

Email

[email protected]

Telefon

+46720770263

Zobrazení

1

Publikováno

11. 6. 2026

Upraveno

21. 6. 2026

Parametry