About the Position
Our client's technical support team is expanding, and you will be joining the Customer Experience department. As a Danish-speaking support representative, you will support patients and partners who use medical devices. You will also be responsible for handling complaints, assisting with technical support questions, and working proactively with users. The role includes broad contact points both internally and externally regarding the company's products and answering any related questions. You will receive inquiries via both phone and email.
Key Responsibilities
Support users and partners regarding medical equipment via email and telephone
Order handling
Manage the entire complaint resolution process
About You
We see that you have previously worked in some type of service function and have experience with phone and computer work. You have a technical interest and a strong ability to guide customers in a pedagogical manner. You will have daily contact with users, so your commitment to going the extra mile is very important. You are communicative and value good collaboration. We also believe you are solution-oriented and approach challenges positively. You speak and write fluent Danish as you will be working with Danish customers.
Qualifications
To thrive in this role, you have good computer skills. It is also important that you are unpretentious, driven, solution-oriented, and contribute your expertise, experience, and positive energy to the team.
Experience from a service function with the telephone as your primary work tool.
Good system proficiency.
Fluent Danish, as well as Swedish and English in speech and writing.
Start Date, Scope, and Employment
This is a consultant position for 11 months with excellent prospects for extension, working Monday to Friday 08:00–17:00. The office is located in bright, modern facilities in central Solna. We would like you to start as soon as possible but will consider any notice period you may need to serve.
How to Apply
We accept applications through our website where you can register your CV by clicking the "apply" button at the bottom of the listing. We review applications on a rolling basis, and the position may be filled before the application deadline. If you have any questions, they will be answered by recruiting manager Klara at [email protected]
We look forward to reading your application!
Being a Consultant at Hero – More Than Just an Assignment
At Hero, you are never "just a consultant." You are an important part of our team – someone we trust, invest in, and build long-term relationships with. We believe in open dialogue, fair terms, and development that feels real.
When you work with us, you get security, freedom, and access to some of the most exciting assignments in the Stockholm area. But equally important: you get a partner who sees you, follows up, celebrates successes, and stands behind you all the way.
We place great emphasis on matching the right person to the right assignment – not just based on skills, but also values, motivations, and personality. Because when it clicks, that's when the magic happens.
Welcome to Hero!