Customer Service and Check-In Duty Manager

Popis:

Are you a natural leader with a drive to develop in a dynamic and exciting environment? Do you want to take responsibility for an important part of our operations and lead a team at the heart of our daily activities? Then you could be our new Customer Service and Check-In Duty Manager! As a Customer Service and Check-In Duty Manager at Stena Line in Karlskrona, you will be responsible for our check-in team and ensure that operations run smoothly around the clock, every day of the year. Here you will have a key role where you both lead and coach employees, plan staffing, and ensure a first-class customer experience. In this role, you will also represent Stena Line, which means that you, like other team members, wear a uniform during working hours. Some of your areas of responsibility: Lead, motivate, and develop our check-in team of approximately 25 employees, including temporary staff Actively drive and develop our customer service to always provide our guests with the best experience Plan and distribute daily work and create efficient and flexible work schedules—both short-term and long-term Conduct employee reviews and salary discussions to promote personal development and engagement Organize workplace meetings and team meetings to create a positive work environment What we can offer you You will have the opportunity to be an important part of our organization in a role where your leadership truly makes a difference. Working hours are primarily weekdays, but some variation occurs since our operations run around the clock. Travel is part of the position. As an employee at Stena Line Sverige, you will also have access to our benefits, which include discounted travel, wellness allowances, various training opportunities, access to our benefits portal, and more! Who are you? At Stena Line, we value your personality as much as your competence. We believe that as a person, you thrive in an environment where every day is unique and where flexibility is a given. You easily adapt to the needs of the business and always work solution-oriented, even when the pace is high. You are a confident and stable leader who can create calm in a fast-paced work environment. With a clear focus, you prioritize both your daily and long-term tasks efficiently. Your communication skills and commitment inspire and motivate your team—together you create that extra experience that our guests should always feel. Your requirements: Previous work experience in customer service Experience leading an operational unit and successfully driving change within your area of responsibility Fluent knowledge of Swedish and English, both spoken and written Knowledge of health, safety, security, and environment as well as labor law regulations Driver's license (category B) Interested? This is a permanent position with a 6-month probationary period, based in Karlskrona. You are welcome to submit your application as soon as possible, but no later than June 21, 2026. Recruitment is ongoing, so don't delay your application. We have collective agreements with, among others, Unionen, which you can contact for more information. If you have any questions about the position, you are welcome to contact Jonna Paulin, Customer Service & Check-in Manager, at [email protected]. If you have questions about the recruitment process, please contact Frida Berntsson, Talent Acquisition Partner, [email protected] We kindly decline direct contact from staffing and recruitment companies as well as sellers of additional job advertisements. To ensure a secure recruitment process, background checks may be conducted. About Stena Line As a leader in sustainable shipping, Stena Line operates Europe's largest liner network and focuses on the transport of both passengers and cargo. We already have over 8,750 employees across Scandinavia, around the United Kingdom, and the Baltic region, and together we create our success. Your journey starts with us! Working at Stena Line means a safe workplace and a good balance between work and leisure. It is important to us that we work to maintain and develop a work environment that is sustainable, free from harassment, and offers equal opportunities for all. We believe in equality, diversity, and inclusion—and welcome all applicants.

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Karlskrona

GPS

56.158977975945, 15.649457727654kopírovatotevřít v ▾

Email

[email protected]

Zobrazení

2

Publikováno

11. 6. 2026

Upraveno

21. 6. 2026

Parametry