About the Role
Customer Service plays a central function in our operations and is responsible for daily contact with customers, sales representatives, and internal departments. This role is an important part of ensuring high service standards, efficient workflows, and a positive customer experience. We are now looking for someone to strengthen our Customer Service team.
The role includes:
Registering orders and discrepancies.
Handling incoming inquiries via phone, email, and chat.
Responding to price quotes.
Managing complaints and returns.
Administering and documenting customer cases.
Providing information about products, deliveries, and services.
Updating prices and price lists in the business system.
Retrieving and managing EDI orders.
Responsible for daily planning within the function.
Reporting results and status updates at morning meetings.
Structuring and developing administrative routines.
Following up on customer cases and satisfaction and driving improvement initiatives.
Participating in the development of digital customer channels and self-service solutions.
Collaborating with sales, production, and other departments to ensure efficient workflows.
This position reports to the CCO.
Qualifications
Experience in customer service, order management, or similar administrative work.
Experience working with business systems. Experience with Monitor is advantageous.
Good computer skills and experience with administrative systems.
Strong ability to communicate in Swedish and English, both spoken and written.
Experience with EDI flows, complaint handling, or work in manufacturing or B2B operations is advantageous.
Valid driver's license (category B).
Terms
Employment type: Fixed-term employment for a minimum of 3 months with possibility of extension.
Start date: By mutual agreement.
Employment terms: Full-time, salary by agreement.
Working hours: Daytime.
Location: Konga.
Application deadline: 2026-10-04
About Us
Kongamek is a family-owned company founded in 1987 and is currently run by Jonathan Haglund, son of founder Paul Haglund. Since its inception, Kongamek has grown from a small mechanical workshop to become one of Scandinavia's leading providers of material handling products, with Europe's broadest product range. Our headquarters, warehouse, and production are located in Konga. We also own companies with production in Anderstorp and Vietnam, as well as a sales company in Germany.
Kongamek's soul is defined by our core values of Community, Flexibility, and Availability.
We live by our common motto: "If you are not constantly working to improve, there is a great risk that you will stop being good."
As a Workmate at Kongamek, you are part of shaping our organization every day by participating in our continuous improvement efforts with a constant focus on sustainability. Collaboration within and between our departments is characterized by great commitment, and through short decision-making processes, we make daily decisions based on what is best for the customer.
Kongamek is and will always be a company where the customer is our highest priority.
Communication and Feedback
We use the recruitment platform Hailey HR. Communication takes place through this platform and this is where we will provide you with feedback. Look out for emails from "Hailey HR <[email protected]>"
We look forward to receiving your application!