Customer & Order Specialist

TNG Group AB · smluvní (DPP/DPČ)

Sheeletorget 1, Lund, Švédsko

Do you want to make a difference in a role involving customer service, order management, and SAP at an international biotech company in Lund? Would you like to work at an international biotech company in Lund where customer service, order management, and personal responsibility define your daily work? As a Customer Service & Order Specialist, you'll have an extended temporary position of up to 1.5 years in a varied role with many points of contact. You'll work closely with customers, sales staff, and headquarters in Germany, handling orders, deliveries, payments, and follow-ups. Here you'll find an independent work approach, an international environment, and the opportunity to contribute to a company that provides products and services for research, laboratories, and clinical settings. Your employment offer Here you'll be offered a varied and independent role at a German-owned biotech company with Nordic headquarters in Lund. You'll become a central part of daily operations and work in an environment where service, structure, and initiative are truly valued. The role suits you if you thrive with owning your tasks from start to finish and want a job where no two days are the same. Your responsibilities In this role, you'll work with customer service, order management, administration, and sales support in close collaboration with colleagues across the Nordic region and with ongoing contact with headquarters in Germany. Examples of tasks: Drive the order flow from registration through follow-up and delivery. Register, manage, and follow up orders in SAP. Ensure accurate customer information and order documentation in CRM. Maintain ongoing dialogue with customers, sales staff, and headquarters in Germany. Follow up on deliveries and backorders, and handle inquiries requiring further follow-up. Work with webshop, pricing agreements, and catalogs. Handle invoice follow-up and basic invoice-related queries. Support sales staff with documentation, coordination, backup, and support. Be a point of contact for CRM system-related questions. Support sales staff with documentation and administration for public procurement according to LOU. Ensure that information, documentation, and follow-up are accurate in relevant systems and processes. Good to know This is an extended temporary position of approximately one year on a full-time basis, based at the company's Nordic headquarters in Lund. About 10 people work at the office, and roughly 25 colleagues are part of the Nordic organization. The company is German-owned and operates in biotech with products and solutions for research, laboratory operations, and clinical settings. Here you'll work in an international organization where contact with headquarters in Germany is a natural part of your daily routine. Our expectations We're looking for someone with experience in customer service, order management, administration, or a similar coordinating role. You have previous experience working in SAP and are comfortable with order management in the system. Good system proficiency is important, and you have experience working with CRM and the Office package. You need very strong English skills, both spoken and written, as a large part of communication takes place in English with customers, colleagues across the Nordic region, and headquarters in Germany. Swedish is not required, but can be useful in certain customer interactions. German is a plus. As a person, you are self-driven, proactive, and confident in taking responsibility for your tasks. You don't wait for someone else to move things forward; instead, you take initiative, seek information, and follow up until the issue is resolved. You are service-minded, communicative, and comfortable contacting customers, sales staff, or colleagues in Germany when needed. To thrive in this role, you need to be able to prioritize, keep track of details, and act quickly when something needs to be solved. Interested? Recruitment is being conducted in collaboration with recruitment and consulting firm Talent Navigation Group (TNG), which through unbiased recruitment, staffing, and interim solutions helps employers with talent acquisition—faster, more objectively, and with new perspectives that drive growth. We look forward to receiving your application with CV or LinkedIn profile, without a cover letter. Please note that we don't accept applications via email, but you're always welcome to email the recruiter if you have questions. After submitting your application, we'll anonymize your personal information and ask you to complete a couple of recruitment tests before we make an initial objective assessment. Of course, you'll receive more information about each step when the time comes, and as soon as you submit your application, you can track it in real time on our website. Please note that we make selections on an ongoing basis, so the position may be filled before the final application deadline. You're warmly welcome to apply!