Customer Operations Specialist

Popis:

Heimstaden is a European property company that invests in the residential segment and owns over 160,000 apartments in nine countries, with a market value of around 330 billion kronor. We acquire, develop, and manage residential properties with the goal of creating the highest possible returns for our owners by combining business acumen with long-term thinking, sustainability, and social responsibility. An important part of this is being an attractive workplace where people can develop and take responsibility. Sweden is our largest market, where we own and manage approximately 46,000 apartments distributed across five regions. Our culture is characterized by pace, clarity, and a commitment to continuous improvement. We work toward shared goals, take responsibility, and dare to challenge the status quo. The culture is informal and based on competence over titles and a practical, solution-oriented approach. Want to help build the future of customer service? We are facing one of the biggest technology shifts in property management in many years. AI, self-service, and new digital ways of working are changing how our customers want to contact us and how we work in our daily operations. To meet this development, we are now building a new hybrid model for customer service. The basic customer dialogue will be handled by an external partner who, through its size and specialized expertise, can invest in modern technology, AI, and digital tools in a way that we ourselves are not able to do. This gives us access to better systems, higher quality, and faster development. At the same time, internal expertise becomes more important than ever. For the model to work, we need to ensure that customer service has the right knowledge, the right processes, and the right information to solve as many questions as possible at the first contact. That's why we are now looking for a Customer Operations Specialist. About the role This is not a traditional customer service role. It is a development role for someone who understands property management and wants to help create better conditions for both customer service and local operations. You will be the link between customer service and property management and will have significant responsibility for developing work methods, training materials, and the knowledge database. By ensuring that more questions can be resolved at the first contact, you contribute to relieving property management and freeing up time for what creates the most value—developing properties, meeting customers, and driving operations forward. Since the role involves close collaboration with our regions, travel to our management offices around the country will occur. The goal is simple: Better customer experience, fewer unnecessary cases, and more efficient property management. We believe you... ...have experience in property management and a good understanding of how property management processes work in practice. You are driven to develop work methods, create structure, and share knowledge. You see opportunities where others see problems and are motivated by making everyday life easier for both colleagues and customers. You are unpretentious, clear, and find it easy to collaborate with many different parts of the organization. At the same time, you dare to set requirements when processes don't work and are driven to create long-term improvements. Why should you apply? This is one of Heimstaden's most important development initiatives in the coming years, and the role will be key to our success. You will have the opportunity to build an entirely new function with significant authority to influence how we work in the future. The role gives you a unique opportunity to develop the interaction between customer service and property management, reduce unnecessary administration, and create better conditions for local operations to focus on what makes the greatest difference for our customers and our properties. Application deadline is August 10, 2026. Interested or want to know more? Feel free to contact Annette Lahti, [email protected], and/or Marie Eklund, [email protected] if you want to know more about the role or discuss whether it might suit you. Welcome with your application. As part of our recruitment process, we conduct a background check before employment, via our partner 2Secure. If you have any questions about this, you are warmly welcome to contact us! We know how important it is to challenge our unconscious biases and the importance of focusing on each individual's full potential and competence. That's why we no longer require our applicants to submit a cover letter when applying for positions with us, and we use testing as a tool in the recruitment process. This ensures that we don't miss candidates who may have less experience but who still have the right attitude, competence, and conditions to succeed in the role. If you have any questions, feel free to contact us.Heimstaden is a European property company that invests in the residential segment and owns over 160,000 apartments in nine countries, with a market value of around 330 billion kronor. We acquire, develop, and manage residential properties with the goal of creating the highest possible returns for our owners by combining business acumen with long-term thinking, sustainability, and social responsibility. An important part of this is being an attractive workplace where people can develop and take responsibility. Sweden is our largest market, where we own and manage approximately 46,000…

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

MALMÖ

Adresa

Regementsgatan 54

GPS

55.594910818937, 12.987376047507kopírovatotevřít v ▾

Email

Zobrazit e-mail

Zobrazení

9

Publikováno

13. 7. 2026

Upraveno

5. 8. 2026

Poloha

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