Customer Operations Manager at KLINGER

Needo Recruitment Sthlm AB · plný úvazek

Kontovägen 3, Järfälla, Švédsko

Do you want to be part of developing an important function in a growing international industrial company? Are you driven by shaping and ensuring quality in processes and work methods? Are you a confident leader with the ability to create involvement and engagement among the people around you? Then the role of Customer Operations Manager at KLINGER might be for you! About KLINGER KLINGER is an established and world-leading supplier of solutions in sealing, fluid regulation, and level measurement. The company was founded in 1886 as a family business and is known as a pioneer in sealing technology. KLINGER has a global customer base and delivers reliable products worldwide for use in petrochemistry, chemicals, industry, infrastructure, and transport. Today, KLINGER Group consists of 3,100 employees with annual revenues of 719 million euros and operates 18 production facilities globally. In Sweden, the organization has 20 employees with headquarters in Järfälla. About the Customer Operations Manager role As Customer Operations Manager at KLINGER, you will have a central role in a growing and well-established industrial operation, where you will have the opportunity to strengthen and further develop an existing operations function. You will lead a team of four people who work broadly with procurement and order management, material and product matters, and other administrative issues within customer operations. You will also work closely with sales, warehouse, and management. Your focus will be on creating clarity, structure, and accountability in the team and providing employees with the right conditions to work with even greater quality and efficiency. In the role, you will work strategically to drive improvement initiatives around processes, work methods, and follow-up, with a particular focus on efficiency, quality, and digitalization. KLINGER is facing an upgrade of its business system to Business Central, where you will have a significant role in the change process to ensure that procedures and processes are followed and improved over time. KLINGER Sweden AB is ISO-certified according to ISO 9001 and ISO 14001, which are international standards for quality and environmental management systems. You will be based in KLINGER's recently renovated office in Järfälla, Stockholm, and report to the Head Of Operations. Your main responsibilities: Lead and develop the Operations team with focus on engagement, accountability, and productivity. Drive improvement initiatives within processes, procedures, and work methods. Be responsible for KPI follow-up and ensure high quality and delivery precision. Participate in the implementation of Business Central and drive digitalization and streamlining of workflows and processes. Work closely with sales, warehouse, and management to create an efficient and customer-focused approach. About you We are looking for someone with a complete upper secondary school education and a solid background in customer service, support, and/or order management from a senior position where you have coached other employees. You have experience driving change initiatives and are motivated by creating structure, developing work methods, and finding smart solutions. You are comfortable working with systems, follow-up, and KPIs and have a natural interest in digitalization and streamlining. If you also have experience with personnel management, this is a merit. To succeed in the role, you need to have good system proficiency and preferably have experience with, for example, Business Central or another business system. Fluent Swedish language skills are required as well as good English language skills. As a person, we are looking for someone who is a confident and present leader who dares to make decisions and has a good ability to inspire and engage others. You are action-oriented and comfortable driving change and creating structure, while at the same time having an unpretentious approach and valuing cooperation and clear communication. You find it easy to build trust and bring people with you even when work methods and processes need to change. Essential for the position: Complete upper secondary school education. Several years of experience as a team leader or manager within customer service, support, and/or order management, or alternatively in a project management role. Good system proficiency. Fluent Swedish language skills and good English language skills. Meritorious for the position: Experience with personnel management. Good experience driving change initiatives and motivating others on the journey. Experience with Business Central and/or HubSpot. Other information Start: Immediately, by arrangement. Scope: Full-time, 100%. Location: Järfälla, Stockholm. Salary: By arrangement, fixed salary + bonus. Do you want to become part of team KLINGER? We warmly welcome your application.