Customer Operations Manager

About Us UNARO Nordic is the result of a merger between Paragon Nordic and Svenska Krämfabriken Dalarna – two strong players in the development and contract manufacturing of consumer products formulated for beauty, hygiene, and chemical technology. But a new name is just the beginning. We are now in the midst of an integration journey where cultures meet, working methods align, and brands weave together into something bigger – and this is where you come in. We are convinced that our amazing employees are crucial to our continued success! Your Responsibilities As our new Customer Operations Manager, you have overall responsibility for leading, developing, and coordinating our Customer Operations activities. You ensure consistent, efficient, and customer-oriented handling of customer orders, invoicing, delivery tracking, forecasts, inventory-related matters, and complaints. The role is central to ensuring a high level of service and a professional customer experience throughout the entire supply chain. You lead and develop the Customer Operations team with responsibility for creating clarity around goals, priorities, and working methods. Through engaged leadership, you create conditions for your employees' development and strong collaboration between our various operations and production facilities. An important part of the task is to create a cohesive team with shared working methods, goals, and priorities. In this role, you are also responsible for developing, standardizing, and quality-assuring processes in this area. You actively work with monitoring key metrics, analyses, and improvement initiatives that strengthen quality, efficiency, delivery accuracy, and customer satisfaction. The position involves many contact points where you collaborate closely with sales, planning, production, logistics, quality, and finance to create efficient flows and sustainable working methods. As our new Customer Operations Manager, you join the Sales management group and report directly to the Head of Sales. You become part of an entrepreneurial workplace characterized by short decision paths and a flat organizational structure. We believe that innovation works best in an open and collaborative environment where every employee's contribution has great value. Your Profile We are looking for you with relevant post-secondary education in, for example, logistics, supply chain, finance, sales, or equivalent competence gained through work experience. You have experience from similar work within customer service, order handling, logistics, or similar operations, as well as leadership experience where you have been responsible for leading, developing, and achieving results with others. To succeed and thrive in this role, it is important that you appreciate working in an operation that is undergoing change and development. We are looking for someone who sees opportunities in change and is motivated by building future working methods, developing processes, and creating engagement in the organization. As a person, you are structured, communicative, and relationship-building. You have a good ability to build trusting collaborations both internally and externally and are comfortable in a role with many contact points. You communicate clearly and have an easy time creating understanding, participation, and alignment around goals and priorities. Furthermore, you are solution-oriented, business-minded, and have the ability to combine customer focus with the organization's needs and conditions. You work in a structured and systematic manner while having the ability to make decisions and drive matters forward. Experience in leadership within Customer Service, Customer Operations, or other customer-facing operations is a merit. Here is an opportunity to grow and develop with challenging and varied tasks. At Unaro Nordic, our corporate culture and our employees are the highest priority. We offer a dynamic and friendly work environment where we care about each other. There is also a responsible position with both strategic and operational content as well as an opportunity to influence processes, working methods, and team development. You will have the opportunity to work in an exciting and expanding organization where customer focus, quality, and collaboration are central success factors. Application We are working with Clockwork Rekrytering. You are welcome to register your application via www.clockworkpersonal.se no later than 2026-09-13. For further information, please contact Recruitment Consultant Anders Hultgren, Tel. 0733-512701.

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