Configuration Manager CMDB

Do you want to take ownership of our CMDB and SACM process and build a platform that truly supports the business? With us, you'll have a central role where you combine strategic responsibility with practical work in a forward-thinking team with strong community, high competence, and a culture characterized by support, collaboration, and knowledge sharing. About the role As Configuration Manager, you'll have overall responsibility for our Configuration Management Database (CMDB) and Service Assurance & Configuration Management process (SACM). Your role is to ensure that the organization has accurate, reliable, and accessible information about our configuration objects, so that various stakeholders can execute their processes effectively. You'll work closely with colleagues in the business and IT to develop a modern, stable, and user-friendly platform that follows best practices and supports our long-term goals. Your responsibilities will include: Responsibility for defining the scope and purpose of the SACM process and CMDB tool. Create, maintain, and further develop documentation for the SACM process and CMDB. Develop and maintain the CMDB's data model, including classes, relationships, forms, fields, and rules. Ensure measurability by defining and monitoring relevant key performance indicators (KPIs). Work on automating the lifecycles of configuration items. Convene and own the agenda for forums with CMDB/SACM stakeholders. Collaborate and communicate with other stakeholders, such as business analysts, to ensure that the CMDB contains the right information and that interfaces for consuming this information are clear and known. Prepare documentation and training materials for the CMDB and related processes. Support and guide operational Configuration Managers in daily work. Own policies, models, and procedures related to the CMDB and the process for monitoring and acting on KPIs. The following will make you successful in this role: Several years of experience (approximately 4–5 years) working with ServiceNow and its data model. Deep knowledge of ServiceNow as well as service assurance and configuration management processes, including CMDB. Relevant certifications in ServiceNow and SACM/CMDB. Experience taking ownership of processes and tools within configuration management. Ability to define, monitor, and act on key performance indicators related to the process and platform. It's also meritorious if you have: Experience with development in ServiceNow and a good understanding of the platform's features and capabilities. Documented ability to customize, improve, and optimize solutions in ServiceNow. Habit of staying updated on new features and best practices within ServiceNow. As a person, you are communicative, pedagogical, and comfortable explaining complex relationships clearly to different audiences. You have a long-term perspective, can set a clear direction forward, and work systematically with continuous improvements. You're good at building relationships, creating consensus, and engaging colleagues in change work. At the same time, you are thorough, responsible, and ensure that decisions are implemented in sustainable solutions that work in everyday life. In our culture, where self-leadership, collaboration, and continuous learning are central, you'll thrive if you want to grow together with others and contribute to strong shared results. Contact persons Recruiting manager: [email protected] Trade union representative Forena: [email protected] Trade union representative Akademikerföreningen: [email protected] Does this sound exciting? Then we want to know more about you! Welcome with your application today. We are working continuously with this recruitment and may fill the position before the application deadline. Please note that the recruitment process is ongoing during the summer. Due to the vacation period, feedback and processing times may be somewhat longer than usual. We appreciate your patience and look forward to your application. Länsförsäkringar AB is an inclusive workplace where courage, opportunities, and commitment are central. We offer a sustainable working life with flexible terms and invest in ensuring that all employees can grow and thrive, regardless of background. Digital & IT is the heart of Länsförsäkringsgruppen's digital development. We drive the shared digital transformation and deliver world-class IT solutions, data-driven insights, and innovative digital services that create value for the entire business. Our mission is to build a robust and future-proof IT environment – both on-premises and in the cloud – that enables customer-centric and efficient operations across the group. With us, technology, business, and innovation meet. We work cross-functionally in the business in agile teams where development, operations, and strategy go hand in hand. We are responsible for everything from IT governance, enterprise architecture, and vendor management to application development, cybersecurity, and business continuity.

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