Claims Handler in the Travel Claims Department

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Global Assistance helps travelers abroad. We assist both insurance companies and companies with holidaymakers, business travellers and expatriate employees. Our core competencies are medical assistance, travel assistance and claims handling, all of which are services that are handled at our 24/7 emergency Response Centers around the world. Falck Global Assistance is expanding its travel claims department and is looking for a service-oriented and native/C2 Danish-speaking Claims Handler for an immediate opening at our Stockholm office. In this role, you will be a crucial point of contact for Danish- and English-speaking travelers, helping them navigate their claims when unexpected incidents occur. This is an excellent opportunity for someone with strong problem-solving skills and a background in customer service or claims to join a world-leading assistance company. You will be handling travel claims, such as cancellation, baggage delay, and illness and holiday compensation for Swedish and Danish insurance companies and businesses. You will be responsible for ensuring that customers receive prompt, efficient, and accurate advice and case handling, in accordance with their insurance policy terms. The customer is at the core of our business, and our focus is to ensure every customer feels they are in safe hands, which is why customer service is central to us. Your primary tasks will be: Processing and managing incoming claims in Danish and English. Creating and registering new cases. Gathering relevant information about the claim. Providing telephone advice to private and/or business travelers, as well as interpreting and communicating insurance policy terms, both verbally and in writing. Qualifications: Native/C2-level Danish and fluent in English, both spoken and written. Accustomed to working with the Microsoft Office suite. Some years of work experience in customer-focused roles and experience working with CRM systems. As a person you: Have strong communication skills and enjoy talking to customers on the phone and do so with empathy. Understand how to maintain a suitable pace with a good balance between quality case handling and processing an agreed number of claims per day. Thrive in a dynamic environment and enjoy working with different insurance policies. Take responsibility for your tasks and like to work independently – always with the option to ask for help. Want to be part of a team with a strong focus on well-being and knowledge sharing. You recognize yourself in Falck's Winning Behaviours: We Build Trust, We Are Committed To Care, Together, We Create More Value We offer An exciting and unique role where you make a real difference for people in need of assistance. The opportunity to be part of a world-leading company in Travel and Claims Assistance, with a focus on innovation and high competence. A job in a leading international group with offices in countries including Sweden, Denmark, Norway, Spain, Turkey, Thailand, and the USA, with community-focused owners who actively support research in Health and Life Sciences. A workplace in the heart of Stockholm with motivated employees who thrive in their roles. Collective agreement Other information Permanent position, starting with a 6-month probation period. Working hours are between 8 a.m. and 5 p.m. on a two-week rotating schedule. Are you interested? For more information about the job, please send an email to Claims Team manager at [email protected]. Welcome with your application via the indicated applying channel. The application deadline is August 16th 2026, and the selection and interview process will start from the second half of August. We don't accept applications via email. We look forward to hearing from you! Become part of Falck - Bring Care Into Your Career!Global Assistance helps travelers abroad. We assist both insurance companies and companies with holidaymakers, business travellers and expatriate employees. Our core competencies are medical assistance, travel assistance and claims handling, all of which are services that are handled at our 24/7 emergency Response Centers around the world. Falck Global Assistance is expanding its travel claims department and is looking for a service-oriented and native/C2 Danish-speaking Claims Handler for an immediate opening at our Stockholm office. In this role, you will be a crucial point of contact for…

Přehled

Typ

job

Stav

active

Viditelnost

public

Město

Stockholm

Adresa

Sankt Eriksgatan 113

GPS

59.346391095537, 18.039719524376kopírovatotevřít v ▾

Email

Zobrazit e-mail

Publikováno

8. 7. 2026

Upraveno

5. 8. 2026

Poloha

Parametry