Retail and Concept Manager for BGA

BGA Group AB · plný úvazek

Folkungagatan 132, Stockholm, Švédsko

You'll be given the mandate to develop our retail business. What will you do with it? Now we're making a serious push with BGA's physical stores. We're looking for someone who wants to take responsibility for the business, develop the people behind it, and turn ideas into better sales and stronger customer experiences. You'll be responsible for our eight stores in Sweden, three of which are in Stockholm, and our store in Oslo. You'll report directly to the CEO and have considerable authority to prioritize, make decisions, and drive development. The role involves extensive travel to our stores. We're looking for a manager who thrives close to staff and customers. Someone who sees the opportunities and does the work needed to realize them. You'll develop an important part of BGA BGA combines e-commerce and physical stores with offerings in framing, framing services, image services, and digitalization through BGA Video. In recent times, we've begun developing our stores' digital presence and service offerings. Now we're looking for the person who takes overall responsibility for advancing the retail business. The task is to increase sales and profitability, develop our store concept, and make it easier for customers to access BGA's full offering. Stores, e-commerce, and other operations should work together. Customers should encounter the same BGA, regardless of where the contact begins. There's considerable knowledge in our stores to build on. Your job is to leverage it, challenge established ways of working, and get good ideas functioning across multiple stores. Here's what you're responsible for • Leadership and sales development. You have personnel responsibility, coach sales staff, and develop their ability to help customers, sell complete solutions, and build long-term customer relationships. • Store business and results. You monitor sales, profitability, and staffing, identify improvements, and ensure they're implemented and followed up. • Store concept and visual environment. You develop displays, customer flow, signage, and the presentation of our products and services within BGA's brand. • Service development. You improve existing offerings and develop new ones together with relevant parts of the organization. You take ideas from testing to a method that staff can sell and the business can deliver. • Assortment and collaboration with e-commerce. You develop store assortment together with procurement and e-commerce and drive shared solutions that make it easy to shop and get help across all of BGA. Marketing is handled centrally and is not part of your operational responsibility. Your focus is the retail business, employees, and execution. You lead where things happen You're regularly out in the stores working alongside staff. You see how customer interactions work, provide concrete feedback, and help employees develop. It might involve training on how a service is presented, changing a display, or investigating why an offering works better in one store than another. You don't settle for sending out an instruction. You follow up, adjust, and ensure the change works in daily operations. At the same time, you need to be able to step back, understand the numbers, and choose what's most important to do next. You'll develop the entire store network, not get stuck on the latest issue that comes up. Your personality and drive count heavily You have experience leading people in retail and can demonstrate how you've developed sales, ways of working, and results. Experience managing multiple stores is valuable. Knowledge of photography or framing is not a requirement. For us, personality, business drive, and the ability to get things done matter more than a particular title or specific industry background. We're looking for someone who takes initiative and responsibility, even when there's no ready-made manual. You can prioritize, make decisions, and stick with work until it produces results. You thrive with short decision-making paths and the freedom to shape your own way forward. Your drive needs to go hand in hand with good leadership. You listen to the people who meet customers every day, leverage their knowledge, and are clear about what needs to develop. You can give straight feedback without overriding anyone and bring people along when ways of working need to change. You also collaborate naturally with other parts of the organization. For you, the goal is a better business for all of BGA. You'll be trusted to drive You'll have a clear mandate to lead and develop the retail business within agreed goals and financial frameworks. Our CEO will be your sounding board and give you a thorough handover. The ongoing responsibility to prioritize, lead, and execute is yours. For the right person, there's potential to eventually become part of BGA's management group. Further down the line, new store establishments in Europe may also be possible. The first task is to develop the stores and employees we have today. The position is based in Stockholm and involves regular travel to our stores in Sweden and Norway. For us, AI is an important tool, and we'd like you to tell us in your application how you're used to working with AI. Where you see its strengths and weaknesses. Will you take on the responsibility? Send your application with a CV or LinkedIn profile to [email protected]. Briefly tell us what attracts you to this role and ideally give a concrete example of something you've developed within retail. We're curious about who you are, how you lead, and what you make happen.