We are seeking a Residential Assistant for the reception and return center in Flen. The center is part of the national reform of asylum reception and the implementation of the EU's migration and asylum pact. The center houses several operations, including applications, asylum assessment, reception, and return activities.
About the Center
You will work on matters that engage you in a dynamic environment characterized by meeting people from different parts of the world and influenced by what happens in our surrounding world. It is also an environment marked by continuous learning and participation, and through co-location, we have better conditions to work closely together across professions in the asylum process. We are also close to asylum seekers through working where they live. This allows us to work more efficiently and make it safer for the asylum seeker. It is an international environment, both because the center is located near Sweden's border, but also because the agency is more integrated into a common European asylum reception with EU authorities such as Frontex and EUAA. You are expected to be open to using your competence and commitment in various work tasks performed at the center, where service and guidance are key elements.
What does a Residential Assistant do in a center operation?
As a Residential Assistant, you introduce both adults and children to the accommodation and local community. You provide support, service, and information to individuals in the accommodation and external stakeholders. You handle situations that arise in the accommodation and identify and address any special needs individuals may have. You also participate in coordinating and conducting activities for asylum seekers, sometimes in collaboration with civil society organizations. To ensure that residents have a meaningful stay, they will be offered organized activities, which you as a Residential Assistant may work with on an ongoing basis. This could mean, for example, that you organize a football tournament, or it could involve enabling the cultivation of plants and flowers.
In your role, you meet people in situations of uncertainty and change, which requires your ability to communicate and interact with individuals in an empathetic and clear manner. Teamwork within your work group is crucial for professionally meeting individuals' needs and creating a safe environment in the accommodation.
Your work includes handling service and logistics related to the accommodation, and planning so that accommodation spaces are used efficiently and appropriately. Together with other colleagues and management, you have a responsibility to ensure that the Migration Agency's center is a safe and secure place to live while cases are being processed. Presence, movement, and contact thus become three important cornerstones in your daily work at the center.
You are also responsible for documentation and administration related to the accommodation and perform transportation between accommodations and office spaces. You inspect the Migration Agency's asylum accommodations, equip rooms and apartments to the correct standard, and report defects to the landlord/supplier.
Who are you?
We are looking for someone with strong collaboration skills, who is attentive and resolves conflicts constructively. You are service-oriented and accommodating in your interactions with both colleagues, applicants, and other stakeholders.
Since the operation is dynamic, you need to be calm and stable even under stress or in pressured situations, maintain a realistic perspective, and focus on the right things. You take initiative, enjoy variety, and find it easy to adapt and change your approach and attitude when circumstances change.
In our work as civil servants, we also place high demands on judgment and strong security and confidentiality awareness.
You have:
Upper secondary education or other education that the employer considers equivalent
Experience working in roles requiring good service and professional interaction
Good communication skills and express yourself well in speech and writing in Swedish
Good ability to communicate in English
Good knowledge of the Office suite
B-class driver's license
It is advantageous if you have:
Experience working with people in vulnerable situations
Experience working in public sector operations
Other language skills
Information
Employment type: Permanent with probationary period
Work hours: Scheduled shifts covering day, evening, and weekends distributed over a three-week cycle; currently day 07:00-16:30, evening 11:30-21:00, and weekend 09:00-18:00. Work hours may change and may also include night shifts.
Location: Flen
Start date: As soon as possible according to agreement
Benefits: Read about our employment benefits here.
This position involves direct and regular contact with children. According to the Act (2013:852) on background checks for persons working with children, anyone offered employment must present a valid extract from the criminal record register.
Application
Welcome to submit your application documents by August 16, 2026 via our recruitment system.
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For us, it is important that all competence in the labor market is utilized. We therefore welcome all applicants and strive for an equal gender distribution and diversity. As a state agency, we recruit based on merit and ability.
You do not need to include a personal letter with your application, but we ask that you answer the selection questions as clearly and thoroughly as possible so we can make a fair assessment of your experience and whether you are qualified to proceed in the recruitment process.
To work at the Migration Agency, you need to have the right to reside and work in Sweden on one of these grounds: Swedish citizenship (required for certain positions), Nordic citizenship, EU citizenship, or permanent residence permit.
If you have protected personal information or other information that you consider sensitive, you should contact [email protected] before submitting your application.We are seeking a Residential Assistant for the reception and return center in Flen. The center is part of the national reform of asylum reception and the implementation of the EU's migration and asylum pact. The center houses several operations, including applications, asylum assessment, reception, and return activities.
About the Center
You will work on matters that engage you in a dynamic environment characterized by meeting people from different parts of the world and influenced by what happens in our surrounding world. It is also an environment marked by continuous learning and…