We are now seeking two Deviation Managers to quality assure the handling of deviations within Care and Housing Facilities!
We are introducing a new type of role to quality assure the handling of deviations and create an efficient and standardized process. The position is time-limited, but if desired results are achieved, there is an opportunity for extension.
About the Role
The role contributes to systematic quality work by identifying risks and patterns, thereby reducing the risk of recurring deviations, following up on incidents, conducting analyses, and contributing to organizational learning. The role thus involves work with continuous improvements and contributes to safe and secure care and support.
Your Responsibilities
The position involves close collaboration with relevant operations, managers, development functions, management group, and the quality unit.
- Handle deviations and prepare documentation for decisions by the unit manager
- Close deviations following the unit manager's decision
- Follow up on, compile, and analyze deviations at an aggregated level
- Provide support to unit managers and operations managers regarding deviations and assist in investigations
- Support the unit manager with documentation and investigations in the operations system
- Initiate improvement work that reduces or prevents similar incidents from occurring
- Identify patterns and risks through systematic analysis
- Prepare reports, analyses, and statistics for management
- Participate in quality work and collaborate with external and internal stakeholders
Your Accountability
You will provide support to the manager in deviation management by:
- Contributing to lawful handling of deviations
- Being responsible for ongoing follow-up and statistics
- Reporting risks of misconduct or actual misconduct to the unit manager
- Requesting information from relevant managers when needed
- Participating in deviation meetings or investigations
- Providing learning examples to the operations
About You
To succeed and thrive in this assignment, you need to meet the following requirements:
- Trained nursing assistant, registered nurse, occupational therapist, physiotherapist, social worker, or other university education with extensive experience in elderly care
- Experience from care and housing facilities and/or home care services
- Experience with quality work or deviation management
- Knowledge of the Social Services Act and quality management systems
- Experience working in digital systems
- Good Swedish language skills in speech and writing
- Category B driving license
We are looking for someone with a strong ability to work in a structured and analytical manner. You drive processes independently, take initiative, and have a strong ability to coordinate work with others. You also have excellent communication skills and can adapt your message to your audience. Great emphasis is placed on personal suitability.
Employment Information
One project position, full-time, from September 1, 2026 to December 31, 2027. Working hours are scheduled for daytime, Monday through Friday.
We warmly welcome your application!
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About Umeå Municipality
Umeå Municipality is the region's largest employer with over 13,000 dedicated employees. Our organization is divided into nine departments, and together we work to ensure that Umeå grows with care. Our values are based on citizen focus, openness, trust, and continuous improvements. Working with us, you will be involved in societally important tasks where you contribute to Umeå remaining safe, secure, and enjoyable.
Umeå is Northern Sweden's largest city with a rich variety of experiences and opportunities. We are a city of associations and culture that offers a richer life outside of work as well. Here you can experience what it is like to live and reside in Umeå: Move - Umeå Municipality
We are growing and therefore we may be looking for exactly you. Do you want more? We offer fair conditions, good benefits, and excellent development opportunities for lifelong learning, as well as jobs that are important to everyone who lives and works here. We look forward to hearing from you.We are now seeking two Deviation Managers to quality assure the handling of deviations within Care and Housing Facilities!
We are introducing a new type of role to quality assure the handling of deviations and create an efficient and standardized process. The position is time-limited, but if desired results are achieved, there is an opportunity for extension.
About the Role
The role contributes to systematic quality work by identifying risks and patterns, thereby reducing the risk of recurring deviations, following up on incidents, conducting analyses, and contributing to organizational…