Assistant Front Office Manager - Malmö Arena Hotel

Malmö Arena Hotel is a family-owned and vibrant destination hotel in the best location in Malmö Hyllie, just 12 minutes from Copenhagen Airport. With 395 rooms, we are Malmö's second-largest hotel. With us, you enjoy a good night's sleep, the kitchen's genuine culinary craftsmanship, and the spectacular views in our Skybar. The hotel is located in Hyllie, Malmö's most sustainable district and one of the Nordic region's most dynamic meeting and event areas. Do you want to be part of Malmö Arena Hotel and help deliver first-class service to our guests? Do you have service in your fingertips and are passionate about exceeding guest expectations? Then you are who we are looking for! We are now seeking an Assistant Front Office Manager for Malmö Arena Hotel's reception. This is a permanent position at 100% with start date 01/09. A probationary period applies. Salary according to HRF's collective agreement. You will report to the Front Office Manager. About the role As an Assistant Front Office Manager, you have a supportive and coordinating role in the reception's daily operations. The role involves working closely with the Front Office Manager to ensure that reception functions effectively, professionally, and in line with the organization's goals and service requirements. The role involves leading and allocating daily work at reception, introducing and supporting staff members, and ensuring high quality in guest and customer interactions. When needed, the Assistant Front Office Manager can also take on operational responsibility, for example by working at reception during peak periods or in case of absence. The role often includes administrative tasks such as scheduling, monitoring routines, handling routine personnel matters, and contributing to improvements in working methods and service flows. In summary, the role combines practical reception work with a leading and coordinating responsibility, with a focus on service, structure, and a well-functioning team. Job responsibilities The position includes, among other things: Maintaining the highest service and competency level and ensuring guests are always treated correctly Assisting hotel guests with various questions and requests before, during, and after their stay Checking guests in and out Cash handling Administrative work such as reviewing arrival lists, booking systems, etc. Administering bookings via email, phone, and system Ambassador for our loyalty program Assisting with recruitment and training Sustainability work Personnel responsibility (to some extent) Responsibility for continuously monitoring customer satisfaction through the hotel's and third-party channels' survey tools Developing improvements to the experience for our guests and staff Who are you? We are looking for someone with previous experience in reception work at a hotel. You enjoy working at a fast pace, have strong presence, and dare to be personal in all interactions. You have an interest in our guests and hotel and have very positive energy. You are organized, have an eye for detail, and are confident in yourself and your professional role. You are accustomed to working independently and in a team and can make your own decisions. Since we have a large proportion of international guests, we require that you speak and write fluent Swedish and English. Interested? Welcome to submit your application by 2026-09-06. You apply via the link below. We do not accept applications via email. If we find the right candidate for the job, the ad may be removed earlier. If you have questions about the position, you are welcome to contact Front Office Manager Zouhair Chatila mailto:[email protected]

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