Area Manager - Hemfrid Stockholm

Do you thrive in a dynamic role where people, leadership, and customer experience are at the center? Are you motivated by leading, inspiring, and being hands-on in your daily work? Then this could be your next step. As an Area Manager at Hemfrid, you'll have a key role in our continued growth in Stockholm. Hemfrid (hemfrid.se) is Sweden's largest company in home services and an important part of the newly formed KEYTO Group (keytogroup.com). We believe in the power of a simpler everyday life – and every day, our thousands of employees deliver exactly that feeling in our customers' homes. About the Role of Area Manager As an Area Manager at Hemfrid, you'll have personnel responsibility for a group of collectively employed staff members who deliver our services to customers. You lead and support your team while also being responsible for the customers your employees serve – and work to build long-term strong relationships. By creating a positive and service-oriented experience for both customers and employees, you contribute to long-term customer satisfaction, employee engagement, and profitable development for your region. In this role, you're responsible for everything from scheduling to resource planning, staffing, recruitment, and customer communication. You handle questions and matters of varied nature on a daily basis and work proactively to find solutions that meet operational needs. Together with your team, you work toward shared goals and create engagement, quality, and growth. Key Responsibilities: Personnel responsibility for a group of collectively employed staff members Customer responsibility for the customers your team serves Build long-term relationships with both customers and employees Ensure high customer satisfaction and employee engagement Responsible for scheduling, resource planning, and staffing Handle customer and personnel matters in a solution-oriented manner Recruit and onboard new employees Contribute to your region's growth and profitable development Who Are We Looking For? We're looking for someone who combines care and clarity in your leadership with drive, structure, and business focus toward our customers. You enjoy working closely with people but also with numbers, goal tracking, and problem-solving. You create security in the team while developing customer relationships and business. Finally, we see that you have good analytical ability and an interest in working toward clearly defined goals. Key Requirements Experience in team leadership and/or personnel responsibility Strong service mindset and focus on customer care Valid driver's license (B-category) Fluent Swedish and English, spoken and written Experience with Salesforce or equivalent CRM system is a plus Recruitment Process Have you read this far? Then there's a good chance this role is for you! Our recruitment process consists of the following steps: Assessment tests via Assessio Digital interview with the responsible recruiter Face-to-face interview with the hiring manager References and background check The position is full-time with a start date by agreement. We conduct continuous selection – so please apply as soon as possible! If you have any questions, feel free to contact the responsible recruiter: [email protected] We look forward to your application! 🤩

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