Do you thrive in a dynamic role where people, leadership, and customer experience are at the center? Are you motivated by leading, inspiring, and being operational in your day-to-day work? Then this could be your next step. As an Area Manager at Hemfrid, you'll have a key role in our continued growth in Göteborg.
Hemfrid (hemfrid.se) is Sweden's largest company providing home services and an important part of the newly formed KEYTO Group (keytogroup.com). We believe in the power of a simpler everyday life – and every day, our thousands of employees deliver exactly that feeling in our customers' homes.
About the Area Manager Role
As an Area Manager at Hemfrid, you'll have personnel responsibility for a group of employees who deliver our services to customers. You lead and support your team while taking responsibility for the customers your employees serve - and work to build strong, long-term relationships. By creating a positive and service-oriented experience for both customers and employees, you contribute to long-term customer satisfaction, employee engagement, and profitable development for your region.
In this role, you're responsible for everything from scheduling to resource planning, staffing, recruitment, and customer relations. You handle a variety of questions and matters daily and work proactively to find solutions that meet operational needs. Together with your team, you work toward shared goals and create engagement, quality, and growth.
Key Responsibilities:
Personnel responsibility for a group of employees
Customer responsibility for the customers your team serves
Build long-term relationships with both customers and employees
Ensure high customer satisfaction and employee engagement
Manage scheduling, resource planning, and staffing
Handle customer and personnel matters in a solution-oriented way
Recruit and onboard new employees
Contribute to your region's growth and profitable development
Who Are We Looking For?
We're looking for someone who combines care and clarity in your leadership with drive, structure, and business focus toward our customers. You enjoy working closely with people but also with numbers, goal tracking, and problem-solving. You create security in the team while developing customer relationships and business. Finally, we see that you have good analytical ability and an interest in working toward clearly defined goals.
Key Requirements
Experience in supervision and/or personnel responsibility
Strong service mindset and focus on customer care
B driver's license
Fluent skills in Swedish and English, spoken and written
Practical Placement: Fabriksgatan 13 Employment Type: In this recruitment process, we have two vacancies to fill - one permanent position and one fixed-term position (6 months) - but with good opportunities for extension Start: November 1st or by agreement Responsible Recruiter: [email protected]
We welcome your application!